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Diamond GMC Cadillac Palmdale

Palmdale, CA

Overview
Employees
Reviews
Vehicles
4.2
433 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Cadillac inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 433 reviews

January 15, 2025

You expect more from a Cadillac dealer. The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicem More

by M_TRIVISONNO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Diamond GMC Cadillac Palmdale responded

Our team has acknowledged this review.

January 11, 2025

I would say the dealership needs improvement with customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only More

by AFULLERGIRL2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Phillip last name not known but I would rate 5. Joey was nice however, I scheduled my car for a oil change and a noise my car was making and ending up spending more and they never checked for noise so I had to schedule another for that but I would rate 3
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Jan 13, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback with us. We understand your concerns regarding customer service and the atmosphere at Diamond Buick GMC Palmdale. We're committed to providing a welcoming environment and appreciate your loyalty in choosing us for your car service. We will share your feedback with our team and if there is anything else you would like to discuss, please feel free to contact us directly. Your input helps us improve, and we hope to provide you with a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

January 07, 2025

I have been taking my Buick here since I purchased it and have always gotten excellent customer service. More

by GEARHEAD427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gomez, Francisco
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Jan 08, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We truly appreciate your loyalty to Diamond Buick GMC Palmdale and are thrilled to hear that you've consistently received excellent customer service. Our team is dedicated to providing the best experience possible, and we look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

January 02, 2025

I had a very bad customer service. The employees are very rude. Horrible customer service. More

by erika6r1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 03, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We are disappointed to hear that your experience at Diamond Buick GMC Palmdale did not meet your expectations regarding customer service. We appreciate your insights and value your thoughts on the matter. Please feel free to contact us directly so we can better understand your experience and work towards a solution. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

December 29, 2024

They had what I wanted and were fair about it. I was they’re easiest sale for the day! More

by dpatino0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe
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Dec 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that we had the vehicle you wanted and that your experience with Diamond Buick GMC Palmdale was smooth and fair. It’s always a pleasure to work with such great customers! We appreciate your business and hope to assist you again in the future. Sincerely, The Diamond Buick GMC Palmdale Team

December 19, 2024

All I’m going to tell you is that your customer service to me has been the worse. Every time I call my call gets hung up. I have been waiting 2 months for the extra set of keys and the floor mats that the More

by GUATLACON77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarred
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December 18, 2024

Fast and efficient service. Waited for the oil change and it was done in a timely manner. More

by ARDITHTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Limon
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Dec 19, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your positive review! We're thrilled to hear you had a fast and efficient experience at Diamond Buick GMC Palmdale with your oil change. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

December 17, 2024

3stars is for the help I did receive the other worker lied to me.k More

by Jen1juice
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The nice looking brother who knows about cars and understands how to treat a client even if he was playing the role of a salesman
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Dec 19, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you received assistance during your visit to Diamond Buick GMC Palmdale. It's important to us that our customers have transparent interactions, so we encourage you to reach out directly if you'd like to discuss this matter further. Your insights are valuable as we strive to improve our services. Sincerely, The Diamond Buick GMC Palmdale Team

December 17, 2024

The whole 8-9 hr process sucked! , I couknt get aproved with a good 709 credit score, and A excellent 5-6 years of perfect payment history, without a cosigner…which I think is predato More

by NORBERT93550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Q Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred
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December 16, 2024

very kind and professional but car was a disaster when received. Transmission put in. Drove well for 15 min and stopped to put gas in and car would not start received 5 different messages and had to tow More

by TAMARAWYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not remember
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Dec 18, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you, for sharing your experience with us. We truly appreciate your kind words about our team's professionalism. We understand how concerning it can be when a vehicle has issues, especially as you prepare for a cross-country drive. Your feedback is essential to us, and we are committed to addressing the problem with your car promptly and accurately. Please feel free to contact us directly at Diamond Buick GMC Palmdale so we can discuss this further and ensure you’re back on the road as soon as possible. Your safety is our priority. Sincerely, The Diamond Buick GMC Palmdale Team

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