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Diamond GMC Cadillac Palmdale

Palmdale, CA

4.1
444 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Cadillac inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come ...
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39012 Carriage Way

Palmdale, CA

93551

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Showing 444 reviews

January 12, 2024

Great, friendly, and well-informed staff, and repairs are always done fast and correct. I have had a customer since 1980 More

by JONA KARDISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
Jan 16, 2024 -

Diamond GMC Cadillac Palmdale responded

Jona, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, The Diamond Buick GMC Palmdale Team

January 11, 2024

From beginning to end everyone stepped up and did there part. Making my experience pleasant and professional. More

by ARNOLDCORRALEJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Diamond GMC Cadillac Palmdale responded

Arnold, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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January 09, 2024

The folks at Diamond Buick GMC Cadillac are professional and courteous. They took care of the regularly scheduled maintenance on my 2019 Buick Encore on time and even had a shuttle ride to and from my offic More

by COCEPEKKENT93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 10, 2024 -

Diamond GMC Cadillac Palmdale responded

Hi, and thank you for this great review! I am very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 09, 2024

Contacted dealership to purchase the car at the price that was advertised on the web. I was told by Mike that management had approved a $1500.00 discount. I have his text message as proof. When I arrived More

by wdebarmore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing this feedback. Our goal here at Diamond Buick GMC Palmdale is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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January 08, 2024

Everyone was really helpful, great service! Offer us great deals. Armando and Jesus Navarro helped us a lot! More

by mairamarlenv33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your review, Maira. I'm happy to hear that Armando and Jesus were able to find a great deal on the car that you were looking for. We look forward to seeing you for your first oil change! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 07, 2024

Robin was amazing, she took excellent care of my service and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questio More

by JGF8117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Diamond GMC Cadillac Palmdale responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. I am determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I would love to work with you again. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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January 07, 2024

Easy and quick drop off and pick up. No hassle and the car was done and ready to be picked back up promptly. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in Sevice
Jan 09, 2024 -

Diamond GMC Cadillac Palmdale responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Ashley. Please don't hesitate to call if I can help with anything at all. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 05, 2024

Service Advisor Francisco Gomez was great. Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would w More

by huggieco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Jan 08, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the awesome feedback! You're right, Francisco is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 05, 2024

Parts took longer than expected but Philip was very helpful and my car was up and running as requested More

by ANIMULOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Salas
Jan 08, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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January 03, 2024

Dishonest sales manager, sales rep who did not present all the numbers, and finance manager who went against what was on our contract all led to very poor experience. More

by skburr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin
Jan 04, 2024 -

Diamond GMC Cadillac Palmdale responded

I appreciate you sharing your feedback with us. I strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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