Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

Sort by
November 08, 2023

The customer service at this service center was excellent. The service employee remained professional during a very busy time and not so patient customers. I was disappointed in the service - my More

by JPENCE2725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the service representative
Report | Print
Nov 10, 2023 -

Diamond Ford responded

I am glad to hear that your visit was an overall positive one. Please contact me so we can further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

Good people that care I like doing business with them. I would do it again and recommend the dealer. More

by biggnate06
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Thomas J Pabon
Report | Print
Nov 08, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department, Nate. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Nov 08, 2023 -

biggnate06 responded

Biggnate06@gmail.com

October 31, 2023

You have a wonderful asset in your employee, Barrett Howle! He is the only reason I bring my car in for service at Lancaster Diamond Ford. Barrett cares about his customers and goes out of his way to gi More

by MSMARYGIRL1966
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Report | Print
Nov 03, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 30, 2023

Dan was very helpful and gave me constant update. My car was ready in 3 days as promised. More

by VEDAMAY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Nov 03, 2023 -

Diamond Ford responded

Yhank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 26, 2023

They broke my transmission two times then fixed it again, and then turned around and broke my engand then More

by TRACYREED6182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Oct 30, 2023 -

Diamond Ford responded

Tracy, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Oct 30, 2023 -

Diamond Ford responded

Tracy, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 24, 2023

Dante was very helpful and returned my calls promptly. The mobile tech did the job quickly and efficiently. More

by JKSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante and Jessie
Report | Print
Oct 27, 2023 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 24, 2023

First of all Jessica DesJardins is always the greatest helping us since we bought the Lincoln in 2016. All service was great & speedy. More

by FJRABB
Recommend Dealer
Yes
Employees Worked With
Do not know service names but do know Jessica
Report | Print
Oct 27, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 23, 2023

I have been both to service center and quick lane and my experience was great More

by GAINGALLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Report | Print
Oct 26, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 23, 2023

Interior came back to me smelling like body odor and with greasy foot prints on plastic, tan theshold. Happens EVERY time it is serviced. Windshield washing reservoir won’t hold water now. More

by BCRAWLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan in Service
Report | Print
Oct 25, 2023 -

Diamond Ford responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experiences in our service center do not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 21, 2023

Diamond Ford 's Quick Lane service is professional, prompt, and a pleasure to work with when service is needed. They were also great with handling recall work. Great staff! More

by DMR.RECON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Quick Lane
Report | Print
Oct 25, 2023 -

Diamond Ford responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Diamond Ford. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

1
...
8
9
10
...
45