Diamond Ford - Service Center

The service team ranges from nice but maybe uninformed (a CV boot does not typically require the entire axle to be replaced) to indifferent (standing at the payment office without acknowledgement for extende CV boot does not typically require the entire axle to be replaced) to indifferent (standing at the payment office without acknowledgement for extended periods of time). And the service for anything more than an oil change seems *very* expensive. The "Rate People You Worked With" section forces me to select someone from an office I don't think I worked with... More

This work was done at the Quick Lane. The work was done promptly, the staff kept me informed, and everyone was very helpful. The work was done promptly, the staff kept me informed, and everyone was very helpful. More

Carlos in the quick change lanes has excellent customer service. He was helpful and explained everything everything that needs to be done in detail service. He was helpful and explained everything everything that needs to be done in detail More

Barrett always performs above and beyond to support me with all my service needs everytime with all my service needs everytime More

Great service all around but I have not received my second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised More

Jessica is the absolute best. My truck was serviced and I received a detailed report. My truck was serviced and I received a detailed report. More

Carlos in the quick change lanes was great. Ordered a new tire for us and replaced it very quickly. ` Ordered a new tire for us and replaced it very quickly. ` More

My last experience was more efficient than prior visits. This time the appointment time scheduled and waiting counted This time the appointment time scheduled and waiting counted More

Everything was great. The front desk workers were quick, helpful and explained everything to be done in detail. The front desk workers were quick, helpful and explained everything to be done in detail. More

Carlos is a breath of fresh air. He is knowledgeable and friendly. The information he gives doesn't change when it comes time to pay which is nice!! He really took the time to explai He is knowledgeable and friendly. The information he gives doesn't change when it comes time to pay which is nice!! He really took the time to explain the services needed and why they were needed. Alma is also so friendly and welcoming. Both of them really made my service visit a pleasant one. I usually go to the Service center at Ford and deal with bad information and lengthy wait times on a regular basis. I will continue to use the Quick lane simply because of Carlos and Alma making the visit so amazing. I appreciate you both and look forward to working with you again. More