Diamond Ford - Service Center

I had a very positive experience with all staff at AV Ford. Kathy and Keri were helpful and exhibited great customer service skills. I appreciate the fact that this dealership is family owned, thus pass Ford. Kathy and Keri were helpful and exhibited great customer service skills. I appreciate the fact that this dealership is family owned, thus passing that feeling of caring and personal attention to their customers. They have a sense of community and caring that is not found at other dealerships in the area. I would recommend this dealership to friends and family, not just for vehicle purchases, but for service as well. I have owned over 40 vehicles in my lifetime and have dealt with many people in the auto industry, therefore I can certainly recognize good service. Thank You More

Kathy and Kerry remember us by name and always answer our service needs with accuracy and quickness. We will happilly continue to work with quick lane for any and all our service needs. We will also co our service needs with accuracy and quickness. We will happilly continue to work with quick lane for any and all our service needs. We will also continue to recommend any and all our friends and family to use Quick Lane at antelope valley ford. More

Dropped my truck off the night before using their "Drop Box" for my keys, super convenient for me. Got a call before 10;00am that the service was done and it was ready for pick-up. I had asked if it coul Box" for my keys, super convenient for me. Got a call before 10;00am that the service was done and it was ready for pick-up. I had asked if it could be done by 2:00pm, so before 10:00am was great! When my wife went to pick it up, they had even done an exterior wash which it desperately needed. I did not know they would be doing that, so it was a nice touch. The price is also right. Another dealer near my work charges what seems like double for the same service. Great job AV Ford...keep it up! Jon Carrino Palmdale, California More

Excellent service and price. Overall Great Experience. Clean facilities and good location. Up to par with other service centers Ive been too. Will be going back for regular service. I would definately rec Clean facilities and good location. Up to par with other service centers Ive been too. Will be going back for regular service. I would definately recommend this facility to others. I would also consider purchasing a new vehicle there as well. More

I called in to make an appointment. When I spoke to Jimmy, he assured me that it was not a problem to bring my car in for an oil change. Jimmy greeted me and assured me my car would be serviced within Jimmy, he assured me that it was not a problem to bring my car in for an oil change. Jimmy greeted me and assured me my car would be serviced within the hour and I would on my way. Jimmy is always friendly and helpful. More

I was very satisfied with the service I received. Icalled for an appointment and was scheduled for the next day. The work was completed when I was told it would be. The employees were curtious and friendly. for an appointment and was scheduled for the next day. The work was completed when I was told it would be. The employees were curtious and friendly. I have been dealing whith AV ford for many years and will continue to do so. More

When I first walked in I thought that Keri was brushing me off because she was talking fast but boy was I WRONG. Keri is very friendly knowledgible and in my opinion went above and beyond to satisfy me. Wh me off because she was talking fast but boy was I WRONG. Keri is very friendly knowledgible and in my opinion went above and beyond to satisfy me. While i waited i chated with a gentleman who is retired by the name of Jack(please excuse if I got his name wrong)who offered me one of the best cups of coffee I have had in a long time, he even gave me a couple of tips on trading stocks. The service is fast and accurate unlike the typical garage/mechanic shop, where you go and have to wait hours while you have to bear the ungodly cigarette smoke and foul language.I will absolutely be going back and will not be taking my Ford F150 to anyone else. Thank you very much Quick Lane Maurice Stephens Palmdale, CA More

Kathy & Keri in the Quick Lane... They run the most pleasant, fair and honest Automotive Service facility in the USA. They fight for the lowest price or warranty eligibility, are energetic beyond desc pleasant, fair and honest Automotive Service facility in the USA. They fight for the lowest price or warranty eligibility, are energetic beyond description, honor their word and those of the dealer, call you when they say they will, and handle your car as if it were their own. Beyond that, they have close relationships with the service technicians, with whom they work “hand-in-hand” to stay abreast of the repair status and make sure the guys in the shop understand the customer concerns. One actually feels good about leaving a car there. These ladies at AV Ford provide the finest service experience I’ve ever encountered. Although this is a Ford, Lincoln, Mercury dealer, I’m going to bring my Chrysler, Jeep and GMC vehicles to the Quick Lane for service from now on. Kathy and Keri both say “We’ll take em’!” This is one unique Car Repair Shop. More

They are courteous, friendly, knowledgeable and on-time. I appreciate there promptness and honest responses to my questions. The dealership is always clean and I like the new building they moved into. When I appreciate there promptness and honest responses to my questions. The dealership is always clean and I like the new building they moved into. When I need service, they arrange a courtesy vehicle to take me home. More

I would recommend the dealership because Brett in the service department is very accommodating. He answered my questions, and the total cost was less than I anticipated. The work was done when promised. service department is very accommodating. He answered my questions, and the total cost was less than I anticipated. The work was done when promised. Overall it was a very pleasant experience. I would recommend this service center to all. More