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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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September 09, 2023

The staff there really do care about people car needs. Great job! I enjoy taking my car there. More

by jorgelramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berret howe, Brian Miller
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Sep 12, 2023 -

Diamond Ford responded

Jorge, thank you for your kind words. We feel our service department is what makes Diamond Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Great customer service and communication along with good turn around time to return my vehicle. More

by tilforddickson
Recommend Dealer
Yes
Employees Worked With
Brian Miller
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

The Sales Dept was very easy to work with. No high pressure sales pitch. Would buy from them again. Nice to do business with More

by db24130
Recommend Dealer
Yes
Employees Worked With
Brian Miller
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Sep 12, 2023 -

Diamond Ford responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free experience, and I'm glad to hear that was the case for you on your recent visit to Diamond Ford. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 07, 2023

In and out with no issues. Truck was completed ahead of the promised time. service advisor kept me informed about truck brake service progress. More

by CLEVIND18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 04, 2023

I waited three weeks for they to do nothing on my recall it was terrible More

by Minifieldd0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
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Sep 07, 2023 -

Diamond Ford responded

Hello, according to our records, the recall issue on your vehicle was completed. If you would like to continue our conversation regarding the other concerns you expressed about your vehicle, we would be happy to have you back and complete those additional repairs for you. In the meantime, take care. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

The service department is great, the sales department is horrible. Bought a used truck and sold it to me with 13 year old tires. Great truck but come on people. More

by MARCTOWERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales was some new guy, had no clue, the manager did some shady crap with my down payment, and finance packed the deal so much she probably made her monthly commission just off my deal.
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Sep 11, 2023 -

Diamond Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

Every thing was done professionally and perfectly All work was completed right and on time Also was delivered to home by a very nice young man More

by CAMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair department
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Sep 07, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

Diamond Ford, especially Jessica from services has been extremely helpful. I am so excited she is now my car advisor. Diamond Ford dealership has always fixed my car. More

by TINAJACKSON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 07, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! You're right, Jessica is an excellent service adviser and I appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 02, 2023

Very friendly staff and we’re helpful with the process. Pretty quick as well with service More

by blaine.kersten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Sep 07, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

I’ve been to Diamond several times since moving here. I’m extremely pleased with their service. More

by Hrman835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Bartlett
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Sep 06, 2023 -

Diamond Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and I'm thrilled to hear that your experiences reflect this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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