Diamond Ford - Service Center

They said I needed a service that should be under warranty and lied and said my warranty expired. No, it hasn’t yet. My car also came back home with a huge chip in passenger side windshield so I now warranty and lied and said my warranty expired. No, it hasn’t yet. My car also came back home with a huge chip in passenger side windshield so I now have to spend money to repair it. I called and left a message for service advisor to call me back so I could give him my Lincoln Pass # to pay for service instead of credit card but he never bothered to call me back. Now, the dealer is calling me about an offer they sent to buy my car yet I can’t access the amount and neither could guy in sales on the phone. I initially went there for service because my dealer was going to make me wait 2 months for an oil change. I went back to them a second time, both times my experience was satisfactory. This time for service they sent me next door to their “Quick Lane.” Sorry, but I won’t be returning ever to this dealer for service! More

I normally like Diamond Ford but this time it seemed disorganized and confusing. I never met my service rep. The gentleman that took care of me was an individual that has helped me previously. I liked h disorganized and confusing. I never met my service rep. The gentleman that took care of me was an individual that has helped me previously. I liked him but I was assigned to someone else this time. More

The finance dept lied to us and cost me almost one thousand dollars. Had recall on 2016 truck, set up appointment to repair. Drive 1 hour to get there. They tell me can not do recall cause truck was o thousand dollars. Had recall on 2016 truck, set up appointment to repair. Drive 1 hour to get there. They tell me can not do recall cause truck was over 120 thousand miles. Never told of the mileage limit. Called to set up appoint for another recall. Wanted to talk to service dept to make sure no mileage limit on this recall and check price on oil and fuel filter change at same time. Left message and have been waiting 4 days for. All back and still not received call back. More

The service provided by diamond ford was great and really fast and they did a great job communicating the status of my vehicle! fast and they did a great job communicating the status of my vehicle! More

Rick was great. Always nice and a pleasure to talk to. If I have a question is very quick to answer it. Always nice and a pleasure to talk to. If I have a question is very quick to answer it. More

Well the service was great Jessica always treats us the best and always make sure I get what my car needs best and always make sure I get what my car needs More

diagnostic and repairs were handled quickly and professionally.My service writer Dan and the service manager Dante were very helpful and friendly.They kept me up to date throughout the repairs. professionally.My service writer Dan and the service manager Dante were very helpful and friendly.They kept me up to date throughout the repairs. More

I chose a star due to bad experience at Quick Lane. The star goes to Jessica in service for her help. The star goes to Jessica in service for her help. More

Horrible service , apparently was told I needed 4 new tires with I just purchased in January. I later found out it was due to a poor job on previous alignment, which have only been done at this facility tires with I just purchased in January. I later found out it was due to a poor job on previous alignment, which have only been done at this facility since we purchased the truck. Also I was lied to and only needed 2 tires not all four. I do not trust your facility and will not be returning More

Barrett, and the entire Diamond Ford staff, are a credit to their profession. Courtesy and respect abound in this unique Lancaster CA dealership. to their profession. Courtesy and respect abound in this unique Lancaster CA dealership. More