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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

April 19, 2025

Service advisers supposed to do what ? Think about that for a moment. You bring your vehicle for service more specific transmission service. Service adviser let’s call him Dan. He recommen More

by godskingdomcome2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Digiovanni
Apr 23, 2025 -

Diamond Ford responded

Thank you for sharing your experience. I appreciate your feedback regarding the service you received at Diamond Ford. It's clear that there were several areas of communication and support that did not meet your expectations, especially concerning your transmission service. We value all our customers and strive to provide excellent service. If you would like to discuss this matter further, please don't hesitate to reach out to me directly. Thank you for bringing this to our attention. Sincerely, Chance - General Manager (661) 949-3586

March 31, 2025

Awful service overall, READ EVERY SINGLE WORD IN THE DOCUMENTS THEY GIVE YOU TO SiGN, they reprinted documents during the negotiation purchase and changed the numbers and added services on the last pri More

by AV Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Eric Douglas
Apr 03, 2025 -

Diamond Ford responded

Thank you for sharing your experience with us. We understand your concerns, especially regarding the service and the duration your vehicle has been in our shop. At Diamond Ford, we strive to maintain high standards, and your feedback will help us address these issues. We encourage you to reach out to us directly so we can look into your situation further and work towards a resolution. Thank you for your insights. Sincerely, Chance - General Manager (661) 949-3586

July 23, 2024

These are the worst customer service people I have ever met. They are rude. They don’t return phone calls. Hang up on you. More

by Barockefeller60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hamid Sandoghdar, Frank Villalobos, Andy Cortez, Eric Reynolds, David Madrigal
Jul 25, 2024 -

Diamond Ford responded

I appreciate you taking the time to share your experience with Diamond Ford. It's important to me that communication is clear and courteous. Please contact me directly so I can address your concerns and improve your experience in the future. Thank you. Sincerely, Tony - General Manager (661) 949-3586

March 24, 2024

My husband and I had such a heartbreaking and disastrous experience at Diamond Ford of Lancaster, California on March 23, 2024. This experience had us in the dealership from 2pm until about 9pm. Our goal More

by Ajee1994
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Rivera, Eric Douglas
Mar 27, 2024 -

Diamond Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 12, 2024

Always take care of me when I bring the truck in. Don has always gone above and beyond. They always return my truck early and offer me a ride. More

by Jewart4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Mar 15, 2024 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business and will share your kind words with Don. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 30, 2024

The staff is always friendly and helpful; I dealt with Barrett in the Service Department and I would give him 5 stars. He is personable and very professional. He listened to me and was able to figure o More

by JENNYPFEIFFER61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett in Service
Feb 01, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Jenny! I am very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 29, 2024

Friendly and fast service all ways on time even with out apparent tanks really good job More

by PEDRO11FB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 01, 2024 -

Diamond Ford responded

Thank you for providing this amazing feedback, Pedro! Our team really appreciates your comments and I hope that you will visit us again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 29, 2024

Had a great experience at this dealership would recommend this dealership to anyone looking to buy a vehicle very friendly sales staff and finance thanks again More

by Ups.slave.419
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds
Feb 01, 2024 -

Diamond Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Exceptional and efficient customer service. They were informative and helpful when assisting a first time buyer (me). More

by daisy.gonzalez.823
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
R. Maguire helped us with this sale, 5 stars , Ashley Shaw, Eric Reynolds
Jan 31, 2024 -

Diamond Ford responded

Hello Daisy, and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of customer service they deserve. Come and see us again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Service was great Jessica was very nice and helpful will definitely keep coming back when needed. More

by WYATT.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica service department
Jan 31, 2024 -

Diamond Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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