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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

December 20, 2023

Excellent experience, worked with us every step of buying our new truck. Brian was amazing along eith the entire Diamond Ford staff. More

by TIMMY.STIVERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
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Dec 22, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Timmy. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 19, 2023

Service Advisor Barrett was outstanding. . Since I was unable to be there, he worked with my son. Barrett was extremely Personable and helpful. Once my Bronco was dropped off, Barrett kept More

by JEANCHOLDEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle, Service
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Dec 20, 2023 -

Diamond Ford responded

Jean, thank you for the awesome feedback! You're right, Barrett is an excellent service adviser and I appreciate all he does for us! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 19, 2023

Very good customer service. Happy with the turn out of my oil change and very fast no wait tome More

by yessenia93534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 20, 2023 -

Diamond Ford responded

Yessenia, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 19, 2023

Service was outstanding! Definitely doing business with dealer again! Customer service is the best in this place. Very honest team. More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ruben Gonzalez
Report | Print
Dec 19, 2023 -

Diamond Ford responded

Jessica, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 18, 2023

We had A fantastic experience Thank you all! We were welcomed by several friendly employees More

by camero97ramos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ashley Shaw, Tyler Hoffman
Report | Print
Dec 19, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 18, 2023

Everybody is always courteous and friendly when I bring my car In for service. I was surprised it was done less time than I thought it would be. More

by TEKTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
Report | Print
Dec 19, 2023 -

Diamond Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 18, 2023

Excellent service on all four of my vehicles I highly recommend them for the service department More

by CCLAUTERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in service department
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Dec 19, 2023 -

Diamond Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our team! We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

Rene was very informative and had answers for all my questions. He was very easy to speak with and showed great care for his customers. Eric and Tim were also great during the entire purchasing process. More

by jahdielslzr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim , Rene Flores, Eric Douglas
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Dec 19, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 14, 2023

Barrett awesome as always. Provides the best service anyone can ask for. Has always gone above and beyond More

by Chris Paschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department. Barrett
Report | Print
Dec 15, 2023 -

Diamond Ford responded

Chris, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 14, 2023

Best service, friendly people, fast and efficient, all my questions were answered thoroughly and professionally More

by MSJACKIE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos M
Report | Print
Dec 15, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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