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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

January 11, 2024

Always great service. Minimal wait time. Friendly helpful employees make the difference. Also vigilant and realized I had a recall to be completed and accomplished during More

by JASON.WILSON.AF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos (Quick Lane), Brian Miller
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Jan 17, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Jason! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

Service adviser was great and very helpful made my experience very pleasurable and I will definitely come back again. More

by JHERNANDEZ303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Rivera
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Jan 17, 2024 -

Diamond Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

Rene helped us out a lot and was very good to work with. Highly recommend contacting Rene to help you out. More

by aiden_juarez27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Rene Flores
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Jan 17, 2024 -

Diamond Ford responded

We really appreciate the kind recommendation, Aiden. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 09, 2024

Barret is always helpful even with my reoccurring issues on my Mach-E. I will continue to service with Barret for everything I need More

by noemail10132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
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Jan 11, 2024 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Barret does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 09, 2024

Outstanding service, had appointment to service my 2018 F150. My service advisor Dan had me in and out in less then a hour. More

by ZARLEKE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Jan 11, 2024 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 07, 2024

My service adviser Jessica and Quicklane adviser Carlos always take excellent care of me. I love Diamond Fords customer service. More

by MPETERS0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Jardins, Ashley Shaw
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Jan 10, 2024 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

They are always helpful and easy to work with easy to schedule appointments based on my schedule More

by TRACY.PASCHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett , Brian Miller, Eric Reynolds
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Jan 08, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Tracy! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

Chris Mejia was excellent as I was able to negotiate the deal remotely and we arrived at a deal. He was understanding, friendly and not aggressive. He listened to our needs and met them. Ashley in Finance w More

by tim.josie.moreno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Mejia and Ashley Shaw
Report | Print
Jan 08, 2024 -

Diamond Ford responded

I really appreciate the kind recommendation, Tim. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

The technician arrived within the window of time given. He was friendly, efficient, and fast. He got the job done and I was very happy with the service. It was great to have him come to my home! More

by Bikmoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember any of the names. This was a mobile service
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Jan 08, 2024 -

Diamond Ford responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 03, 2024

Daniel has always been helpful. Appreciate the timely Service provided and explanation of Ford Pass Awards. More

by KEVIN.J.PAULINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel DGiovanni
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