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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

January 25, 2024

Great service and great customer service I appreciate kindness and respect of customer thank you More

by Contrerasmig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea, Ricky Palacios, Rene Flores, Ruben Gonzalez, Jonathan Rivera
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Jan 30, 2024 -

Diamond Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 19, 2024

I appreciate the oil change and estimate on replacing my rear struts. I love to see technicians spotting issues so they can be resolved quickly. Thanks again. More

by RITTHALERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 24, 2024 -

Diamond Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 18, 2024

The paperwork took a while, but the servicing was done earlier than I expected. I'm satisfied. More

by 12HUN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Bartlett
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Jan 23, 2024 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 18, 2024

The service department is great and friendly especially Barret H he has Always gone above and beyond More

by JBDESJARDINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Jan 23, 2024 -

Diamond Ford responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 14, 2024

I believe they just went through the motions, trying to get my hardtop. The confident level of the parts department was terrible. Three times. They said they had my parts always incomplete. Not even sure t More

by James mannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Moffit
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Jan 18, 2024 -

Diamond Ford responded

James, thank you for alerting me of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Jan 18, 2024 -

James mannino responded

I tried calling the receptionist said you no longer work there. They have no GM so at this point I’m not quite sure what to do. She didn’t know. Who was in charge

January 14, 2024

Everyone there was really helpful and nice. They also showed us how to use the features for the new car. More

by brenda1224.bg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Rene Flores
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Jan 17, 2024 -

Diamond Ford responded

Thank you so much, Brenda, for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 13, 2024

Thank you for fixing my car and very fast would recommend to friends and family! More

by PERRYPEFFER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 18, 2024 -

Diamond Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 12, 2024

Carlos was very, very helpful. He went above and beyond. I had a great experience. Thank you Carlos. More

by JSVENDBLAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 18, 2024 -

Diamond Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Carlos went above and beyond to help you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 12, 2024

Miss Jessica is very friendly, helpful and efficient. She handles all of our concerns with care. Please keep her happy. More

by pmherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica DesJardins
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Jan 18, 2024 -

Diamond Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Jessica as she will be happy to hear it! We look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

fast and understanding. i needed a smog and didn't have an appointment and i went in and they took me in right away without rescheduling they said what i was asking to do to More

by RAVEN_GUARDDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
customer service
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Jan 17, 2024 -

Diamond Ford responded

Thank you for your wonderful feedback, Raven. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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