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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

January 27, 2024

Service was great Jessica was very nice and helpful will definitely keep coming back when needed. More

by WYATT.RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica service department
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Jan 31, 2024 -

Diamond Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Exceptional and efficient customer service. They were informative and helpful when assisting a first time buyer (me). More

by daisy.gonzalez.823
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
R. Maguire helped us with this sale, 5 stars , Ashley Shaw, Eric Reynolds
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Jan 31, 2024 -

Diamond Ford responded

Hello Daisy, and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of customer service they deserve. Come and see us again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

I was taken advantage of. Charged me for $2,000 of items I didn’t ask for. Cost me an extra $2,000 in taxes that I should not have had to pay because I was mislead. More

by larv4man
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim sombody, Brian Miller
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Jan 31, 2024 -

Diamond Ford responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

Service department was professional, courteous, fast, and efficient. Barrett, my service representative is always, very professional, listens, and is a pleasure to work with More

by GELFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett at Sevice department
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Jan 31, 2024 -

Diamond Ford responded

Thank you for your kind words. I feel our service department is what makes Diamond Ford special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

The service team at diamond Ford is absolutely amazing. Brook. The service manager is absolutely just amazing to deal with. She has a great team going, and I am very glad to bring my car there for all my s More

by Mobiletinting1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brook Mofit
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Jan 31, 2024 -

Diamond Ford responded

Thank you so much for your feedback. I greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Brook. Please let me know if I can ever help you in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 26, 2024

All the front desk at the service are nice people but bret always helps me out what ever i need More

by maldonadoandy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Jan 31, 2024 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 26, 2024

Great service and quick return I have dealt with Carlos and Jessica and they both have been very friendly. More

by juancarlos_salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 31, 2024 -

Diamond Ford responded

Juan, thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 25, 2024

Great service and great customer service I appreciate kindness and respect of customer thank you More

by Contrerasmig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea, Ricky Palacios, Rene Flores, Ruben Gonzalez, Jonathan Rivera
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Jan 30, 2024 -

Diamond Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Moe Manesh - GM mmanesh@daliaauto.com (661) 949-3586

January 19, 2024

I appreciate the oil change and estimate on replacing my rear struts. I love to see technicians spotting issues so they can be resolved quickly. Thanks again. More

by RITTHALERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 24, 2024 -

Diamond Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 18, 2024

The paperwork took a while, but the servicing was done earlier than I expected. I'm satisfied. More

by 12HUN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Bartlett
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Jan 23, 2024 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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