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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
541 Reviews

541 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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November 01, 2023

Visited the service dept for an issue with my tailgate. I was very pleased that the issue was resolved. Very professional and polite. More

by Hankster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Brady
Nov 03, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words. I feel our service department is what makes Diamond Chevrolet of San Bernardino special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 31, 2023

Not satisfied, took my car and replaced the whole engine. Had my car for a whole month. Got it back on Saturday was back in the shop on Monday now Tuesday still no car. More

by karina_1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Bomar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke
Nov 03, 2023 -

Diamond Chevrolet of San Bernardino responded

We’d like to thank you for sharing details of your recent experience at our dealership, Karina. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 27, 2023

Nathan was very helpful. Paid attention when I came in and make sure I was satisfied what I needed for my truck. and the service on my truck was excellent and done in a timel More

by STEELMANRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Oct 27, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 27, 2023

Your service department is garbage and very unprofessional they do not know what they are doing and take forever to get your car service done!!!!!! I will never be back and I will tell everyone More

by ALICIAJAIME27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Oct 31, 2023 -

Diamond Chevrolet of San Bernardino responded

Alicia, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

Nov 01, 2023 -

ALICIAJAIME27 responded

No thank you I do not need to speak to anyone I will never be back

October 26, 2023

Worst Service! Service advisor do not have adequate knowledge and do not know how CUSTOMER SERVICE is important! They just after the business that they will get fro More

by Jhon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie, Nathan Cooke
Oct 29, 2023 -

Diamond Chevrolet of San Bernardino responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

October 25, 2023

From Trish helping me order the parts, to the great guys at service getting me in and out quickly, this place is great. More

by mikel6430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Oct 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Mike, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 20, 2023

Good service I brought my 2nd car. Do I have to write 15 words or what More

by GMLAGUANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Oct 23, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 19, 2023

NATHAN IS ALWAYS A PLEASURE TO WORK WITH. HE KEPT ME UPDATED THROUGH OUT THE WHOLE PROCESS. HE IS THE BEST THANK YOU More

by LGARCIA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Oct 20, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for the awesome feedback! You're right, Nathan is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 19, 2023

always easy to deal with Nathan, he's been my go-to guy for several years. More

by TOMSPLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Oct 20, 2023 -

Diamond Chevrolet of San Bernardino responded

Tom, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nathan does for Diamond Chevrolet of San Bernardino and our customers. Hope to see you again soon! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 17, 2023

Employees were very helpful and had great customer service. Did not have any issues or problems. More

by FLIPNJESS0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan DeSimoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke
Oct 19, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

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