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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
475 Reviews

475 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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September 24, 2023

Pulled up without an appointment. Everyone was very friendly and helpful. Nathan checked me in immediately. Maintenance work was completed quickly and I was on my way. Always have More

by LDCOOKE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Sep 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 23, 2023

Friendly, and respectful sfaff. Tech needed to cleanup engine bay of spilled oil after service. More

by PDTPERCUSSION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed, Nathan Cooke, Gabriel Pulido
Report | Print
Sep 25, 2023 -

Diamond Chevrolet of San Bernardino responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 23, 2023

Horrible customer service, took forever to get to my truck. Not the best experience at Diamond More

by DAVIDCSAMARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Friar was an excellent commentator. Unfortunately diamond Chevrolet did not have enough staff to efficiently take care of my truck in the first couple of days. I had to wait 2 1/2 days just for the mechanic to assess my problem.
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Sep 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us, David. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 23, 2023

Eddie and everyone is so amazing and professional always k will always take my cars here More

by TRICIA.WILSON0995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Brady
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Sep 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Tricia, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 22, 2023

Excellent service great help and they work quickly . I was very satisfied with the experience thank you More

by alexvargas209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan DeSimoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Kubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinnie Maraj, Norman Bustamante, Sam Oceguera, Munir Younis, Nathan Cooke, Gabriel Pulido
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Sep 25, 2023 -

Diamond Chevrolet of San Bernardino responded

Alex, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 22, 2023

They do not communicate very well. Never told us we had a deductible through extended warranty and when there to pick up the vehicle unaware of this deductible that was never mentioned More

by Briannamk89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Sep 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Brian. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 22, 2023

I brought my car in and it took six hours to complete an oil change, this is ridiculous. More

by richardneri10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Sep 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Richard, your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 21, 2023

Great job getting everything that my car needed as quickly as possible. I have been coming here since I bought my car in 2017 More

by GRACENAVARROREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Gabriel Pulido
Report | Print
Sep 22, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 20, 2023

I would NOT recommend. Absolutely the worst experience I have ever had. I will not be returning. More

by NGONZALEZ1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
Report | Print
Sep 25, 2023 -

Diamond Chevrolet of San Bernardino responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain some insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

September 19, 2023

I want to say thank you to Jacob Freire for all your help thanks for answering my questions More

by MMUNIZ1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob R Fraire
Report | Print
Sep 20, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for leaving us this great review! I am very happy to hear that Jacob could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

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