Back

Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
475 Reviews

475 Reviews of Diamond Chevrolet of San Bernardino - Service Center

Sort by
November 04, 2023

Excellent and quick service. Brought my truck in for service in the morning and hour and half later I was ready to go. I recommend this service center if you need to service your More

by Robv1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Nov 07, 2023 -

Diamond Chevrolet of San Bernardino responded

Rob, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

November 04, 2023

Seems they got a little bit better than they did. The time before overall overall, it was okay. More

by BIGRONNIE401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Diamond Chevrolet of San Bernardino responded

We appreciate you taking the time to share this review with us, Ronnie. I am pleased that our staff was able to provide you with a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

November 04, 2023

Eddie at the service department is always excellent and on point. He recommends the correct service and is very courteous and responsive to my concerns. Thanks Eddie! More

by NICK@NICKSEVILLA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Nov 07, 2023 -

Diamond Chevrolet of San Bernardino responded

Nick, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

November 02, 2023

Excellent service provided. Martin was really helpful and explained everything that I needed to know. More

by BAHNASSIMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ramos
Nov 03, 2023 -

Diamond Chevrolet of San Bernardino responded

Thanks for your awesome review, Mark! I'm very happy to hear that Martin was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

November 01, 2023

Visited the service dept for an issue with my tailgate. I was very pleased that the issue was resolved. Very professional and polite. More

by Hankster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Brady
Nov 03, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words. I feel our service department is what makes Diamond Chevrolet of San Bernardino special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 31, 2023

Not satisfied, took my car and replaced the whole engine. Had my car for a whole month. Got it back on Saturday was back in the shop on Monday now Tuesday still no car. More

by karina_1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Bomar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke
Nov 03, 2023 -

Diamond Chevrolet of San Bernardino responded

We’d like to thank you for sharing details of your recent experience at our dealership, Karina. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 27, 2023

Nathan was very helpful. Paid attention when I came in and make sure I was satisfied what I needed for my truck. and the service on my truck was excellent and done in a timel More

by STEELMANRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Oct 27, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

October 27, 2023

Your service department is garbage and very unprofessional they do not know what they are doing and take forever to get your car service done!!!!!! I will never be back and I will tell everyone More

by ALICIAJAIME27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Oct 31, 2023 -

Diamond Chevrolet of San Bernardino responded

Alicia, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

Nov 01, 2023 -

ALICIAJAIME27 responded

No thank you I do not need to speak to anyone I will never be back

October 26, 2023

Worst Service! Service advisor do not have adequate knowledge and do not know how CUSTOMER SERVICE is important! They just after the business that they will get fro More

by Jhon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie, Nathan Cooke
Oct 29, 2023 -

Diamond Chevrolet of San Bernardino responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

October 25, 2023

From Trish helping me order the parts, to the great guys at service getting me in and out quickly, this place is great. More

by mikel6430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Gabriel Pulido
Oct 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Mike, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

...
34
...