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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
438 Reviews

438 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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December 30, 2023

After waiting 6 hours the first time for my brakes to be fixed. I had to take my car back because my car was shaking worst after the brakes were supposed to be fixed. After taking my car again it was so c More

by DMTPEBBLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Gabriel Pulido
Report | Print
Jan 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 24, 2023

Slow bad service , never coming back here, one week to replace one wheel sensor they had in stock tech inspected vehicle day one they and they kept vehicle for a week to replace it $60 part almost costed More

by Kixter1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 27, 2023 -

Diamond Chevrolet of San Bernardino responded

I strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so I can discuss this with you further. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 23, 2023

Thank you to Nathan for finding what is wrong with the car and keeping me updated on the car being fixed. Thank you again Nathan. More

by JEWELLB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Dec 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Jewel, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Nathan went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 22, 2023

Nate is a wonderful advisor communication is awesome . Every staff member is service is friendly More

by NINOSLADY94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Dec 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for the awesome feedback! Nate is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 22, 2023

It was great! They repaired my camera and took care of my door guard. Nicely done More

by Sdifatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Dec 26, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Diamond Chevrolet of San Bernardino and we look forward to your continued business! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 21, 2023

I had taken the vehicle for a electrical problem while it was there in the dealership for 6 days someone drove the truck and put 100 miles and used half of tank and the service person can only said not one p More

by JOSDANVIC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Dec 23, 2023 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 20, 2023

Horrible 10am appt didn’t get car until almost 4pm for oil change. Called was told I would get a call back it never came. More

by JUSTADREAMER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
Report | Print
Dec 22, 2023 -

Diamond Chevrolet of San Bernardino responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 15, 2023

Nate and Joe are the best once the retire I’ll be looking for new dealer to go to… More

by LUIS90991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Dec 18, 2023 -

Diamond Chevrolet of San Bernardino responded

Luis, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nate and Joe do for Diamond Chevrolet of San Bernardino and our customers. Feel free to reach out to me if there is anything else you would like to discuss. Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 14, 2023

Patricia was very helpful and professional great service the whole team was very friendly and helpful More

by ISSAMOUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia W.
Report | Print
Dec 14, 2023 -

Diamond Chevrolet of San Bernardino responded

It’s great to know that Patricia provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

December 14, 2023

Nice and kind. I did not have to wait for too long. They did a good job. More

by glitzz5516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Dec 15, 2023 -

Diamond Chevrolet of San Bernardino responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Vinnie Maraj vinniem@daliaauto.com (909) 906-6142

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