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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
475 Reviews

475 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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February 28, 2025

I had an appointment at 8am. Two cars ahead of me. Service took 6 hours to complete for an initial service on my new car. Seems excessive. More

by hawaiianwoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that waiting for an extended period can be frustrating, especially with an appointment. Your feedback is invaluable, and we appreciate you taking the time to let us know. Please feel free to contact me directly at Diamond Chevrolet of San Bernardino if you'd like to discuss this further. We're committed to providing better service in the future. Best, Israel Mora (909) 883-8833

February 26, 2025

The service staff was very friendly a salesman was very helpful and offered to show me more about my new trail blazer More

by CARLTON_R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Paco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We're glad to hear that you found our service staff friendly and that our salesman was helpful in showing you more about your new Trailblazer. At Diamond Chevrolet of San Bernardino, we strive to provide an excellent experience. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new vehicle! Best, Israel Mora (909) 883-8833

February 25, 2025

Good stuff at diamond Chevrolet claoueu good guy got two trucks serviced there I like the service More

by RUDYROBLES1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Paco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you, Rudy, for your wonderful review! We're thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino and appreciated our service. It's fantastic to know that Claoueu took good care of you and your trucks. We look forward to seeing you again for your future service needs! Best, Israel Mora (909) 883-8833

February 22, 2025

He was very business oriented he answered all my questions and got my service done even though it was very busy More

by LISALOVEGODFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Paco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Diamond Chevrolet of San Bernardino, even during a busy day. Our team always strives to provide excellent service and address all your questions. We hope to see you again soon! Best, Israel Mora (909) 883-8833

February 22, 2025

The shuttle service diamond Chevrolet provides makes it so easy for me and convenient to take my truck Silverado for service there🙂👍🏻 More

by LASKDJOWOWLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your great feedback! We're thrilled to hear that you find our shuttle service convenient for bringing your Silverado in for service. At Diamond Chevrolet of San Bernardino, we strive to make your experience as smooth as possible. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

February 22, 2025

When always going to get my vehicle service, I always have to look for someone for help! When picking came up, I had to wait 45 minutes need to take more pride in customer service. More

by RENANRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Paco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait for assistance, especially during vehicle service. We appreciate your feedback, as it helps us identify areas for improvement in customer service at Diamond Chevrolet of San Bernardino. If you have any specific concerns or would like to discuss this further, please feel free to reach out to us directly. We value your input and hope to provide you with a better experience in the future. Best, Israel Mora (909) 883-8833

February 22, 2025

Services take forever. Communication for service updates are not there. Operations aren’t run smoothly More

by JuanB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback, Juan. We understand your concerns regarding the service delays and communication issues. At Diamond Chevrolet of San Bernardino, we strive to ensure an efficient process and keep our customers informed. Your experience is valuable to us, and we encourage you to reach out directly so we can address your specific concerns. Thank you for bringing this to our attention. Best, Israel Mora (909) 883-8833

February 19, 2025

Quick, no hassle, professional service. Always do my oil changes here and would recommend to family and friends. More

by Kayjcee87.kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the quick and professional service at Diamond Chevrolet of San Bernardino. Your trust in us for your oil changes means a lot, and we truly appreciate your recommendations to family and friends. We look forward to seeing you again for your next service! Best, Israel Mora (909) 883-8833

February 18, 2025

Bad comunication betwen Diamond chevrolet workers, it's not he first time i have the same issue,about my warranty covereds, alwats the same game, they don't any comments about the issue i been have with th More

by Christopher valenzuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Espino
Report | Print
Feb 21, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience, Christopher. I understand your frustration regarding the communication issues and your concerns about your warranty coverage at Diamond Chevrolet of San Bernardino. Your feedback is invaluable, and I assure you we take such matters seriously. Please consider reaching out to me directly so we can address your concerns about the engine and the warranty more effectively. We appreciate your feedback and hope to have the opportunity to improve your experience. Best, Israel Mora (909) 883-8833

February 18, 2025

It’s the best and greatest experience taking your car to the dealer for the best care for your vehicle More

by Cesar A Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Kubo , Nathan Espino
Report | Print
Feb 18, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review, Cesar! We're thrilled to hear that you had the best experience at Diamond Chevrolet of San Bernardino. Our team is dedicated to providing the best care for your vehicle, and we're glad to have met your expectations. We look forward to seeing you again for your next service! Best, Israel Mora (909) 883-8833

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