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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
405 Reviews

405 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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October 30, 2024

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David De La Mancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

October 29, 2024

Took 3-4 hours for oil change. Service agents said only one hour. Too long More

by RA.LUVSJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that a 3-4 hour wait for an oil change can be frustrating, especially when you were informed it would take about an hour. Your feedback is important, and I appreciate you bringing this to my attention. If you have further concerns, please feel free to reach out to us at Diamond Chevrolet of San Bernardino. We are committed to improving our service. Best, Israel Mora

October 28, 2024

Nathan Cook keeps my car running like new. I'm been going to Nathan for 10 years he has done me wrong. More

by MAJOR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your review! I truly appreciate your loyalty over the past 10 years at Diamond Chevrolet of San Bernardino. It's great to hear that you're satisfied with the service Nathan has provided to keep your car running like new. I look forward to continuing to assist you in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 27, 2024

The engine and tire lights were still on after servicing. Made two trips! Not good! More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
4.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. I understand how frustrating it can be to have the engine and tire lights still on after your service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and would like to resolve this issue for you. Please feel free to contact me so I can assist you further. Your satisfaction is important to me, and I strive to meet our customers' expectations. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 26, 2024

Other than the long wait everything and everyone was great experience would do it again More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Juan, for sharing your experience with us. We're glad to hear that you found everything and everyone at Diamond Chevrolet of San Bernardino to be great. We understand that the long wait can be frustrating, and we appreciate your feedback. We hope to serve you better in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 26, 2024

Malisimo. .8 horas esperando para no tener una respuesta..cuando era de 1 hora decirme lo que tenia y no perder todo el dia...muy decepcionado More

by Alfonso232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, Bobby Ward bward@daliaauto.com (909) 883-8833

October 25, 2024

The customer service is fine but your service department and your cashier are terrible I never going back there again More

by bonita_rosas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Bomar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration in regards to your experience at the service department. We appreciate your feedback and would like to address any concerns you have promptly. Please feel free to reach out to me directly so we can discuss your experience in more detail and work towards a positive resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 24, 2024

Good service on a couple of recall items. One recall corrected but the other was not in stock and needs to be ordered. More

by getjoelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We're glad to hear that you received good service for your recall items at Diamond Chevrolet of San Bernardino. We look forward to addressing the second recall when the parts come in, If you have any questions or need further assistance, please feel free to reach out to us. We appreciate your understanding and look forward to serving you again! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 24, 2024

We chose Diamond because other dealers weren’t able to provide the service we needed in a timely (or even convenient) manner. Even with little warning, Diamond was able to complete two services, one of wh More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Eddie Brady…
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Oct 25, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We truly appreciate your kind words and are thrilled to hear that our team at Diamond Chevrolet of San Bernardino was able to assist you with your service needs efficiently. It's great to know that we could provide the timely service you were looking for. We look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 24, 2024

Service went well, the advisor informed me that I had a recall on the stereo and was fixed along with the scheduled oil change. However, the tech. Did not look into my request of diagnosing a ticking/ta More

by estradaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I appreciate you sharing your experience with us at Diamond Chevrolet of San Bernardino. I'm glad to hear the service went well and the recall was addressed, but I understand your concerns regarding the ticking noise you mentioned. We want to ensure that all your issues are resolved, and I would encourage you to reach out to us directly so we can find a solution that works for your schedule. Your satisfaction is important to us, and we appreciate your understanding. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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