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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
498 Reviews

498 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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April 06, 2025

Julian checked me in around 12:52pm he informed me everything might be done around 3pm. I chose to wait inside and by 3:02pm I went back to get an update. Claudio was there and I asked if he can updat More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudio ?, Travis Tech, Julian Paco
Apr 09, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating lack of communication can be, and I sincerely appreciate your feedback. I encourage you to reach out to us directly so we can address this issue promptly and ensure your vehicle is in the best condition possible. Your satisfaction is important to us. Thank you for your understanding, and we hope to better serve you in the future. Best, Israel Mora (909) 883-8833

April 06, 2025

Very disappointed the dealership did not help me much with the transmission issues. Bought the car 10 months ago and refused to fix the issue. Charged me $6300 was very disappointed. More

by RUBENGONZALES1
Recommend Dealer
No
Employees Worked With
Julian Paco, Julian Paco
Apr 09, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand your frustration regarding the transmission issues you've encountered since purchasing your vehicle from Diamond Chevrolet of San Bernardino. Your feedback is valuable to us, and we take concerns like this seriously. Thank you again for your insights. Best, Israel Mora (909) 883-8833

Apr 10, 2025 -

RUBENGONZALES1 responded

Do better diamond Chevrolet!

April 03, 2025

They fixed my truck. Treated me great, told me everything that was wrong. Thank you Jason for making this recent widow feel “safe” at the mechanics shop. 🥰(a place women More

by DEBGSONVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Apr 03, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino and that Jason was able to make you feel safe and informed about your truck's repairs. Your feedback means a lot to us, and we appreciate you sharing your experience. We look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

April 03, 2025

2 I was sold a piece of crap and I'm left paying for repairs. I've purchased 5 vehicles from this place and not happy More

by gperry1955
Recommend Dealer
No
Apr 06, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand your frustration regarding the vehicle and the repairs you're facing. Your loyalty as a five-time buyer means a lot to me, and I appreciate your feedback. Please reach out to me directly at Diamond Chevrolet of San Bernardino so we can discuss your concerns and work towards a solution. I value your continued support and hope to turn this around for you. Best, Israel Mora (909) 883-8833

March 30, 2025

I’ve had my 23’ Trailblazer and 24’ Trax serviced at Diamond Chevy San Bernardino a handful of times. They are quick, knowledgeable, friendly and professional. I don’t think of taking my Chevy’s anywh More

by msleaoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Kubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had positive experiences with your 2023 Trailblazer and 2024 Trax at Diamond Chevrolet of San Bernardino. Our team prides itself on being quick, knowledgeable, and professional, and it’s great to know that we’ve met your expectations. We look forward to continuing to provide excellent service for your Chevys in the future. See you next time! Best, Israel Mora (909) 883-8833

March 30, 2025

You guys did amazing job helping me with my truck. Thank you so much. I appreciate for all the service you and all the employees. Thank you again. More

by SVENDITTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Mar 31, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us and that we could assist you with your truck. Your appreciation means a lot to our team at Diamond Chevrolet of San Bernardino. We look forward to seeing you again in the future! Best, Israel Mora (909) 883-8833

March 29, 2025

Needs a serious remodel looks the same as20 years ago run down or find a new location More

by meadscorpion
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Timothy Kubo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Apr 01, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback regarding Diamond Chevrolet of San Bernardino. I appreciate your observations about our facility, and I understand the need for improvements. Your input is valuable to me as I continuously strive to enhance our customer experience. If you have specific suggestions, please feel free to reach out directly. I hope to serve you better in the future. Best, Israel Mora (909) 883-8833

March 27, 2025

Professional & punctual like that he explained everything to me because idk xxxx about cars More

by danny.909p
Recommend Dealer
Yes
Employees Worked With
Jeremy I think
Mar 28, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We’re glad to hear that you had a positive experience with us at Diamond Chevrolet of San Bernardino. Our team is always here to provide clarity and assist those who may not be familiar with cars. We appreciate your feedback and look forward to seeing you again! Best, Israel Mora (909) 883-8833

March 26, 2025

I made an appointment. They told me that we need the car all day for oil change. I told him a problem I was having with the car. He didn’t address it after my oil change. I More

by Glenna Lugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure if my employee’s names
Mar 29, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, and I appreciate your detailed feedback. I understand your concerns regarding the oil change, tire rotation, and the service advisor's response about the service schedule. It's important to us that all of your vehicle's needs are addressed thoroughly when you visit Diamond Chevrolet of San Bernardino. I’m glad to hear that the recalls were taken care of, but I acknowledge that we fell short in communication and the service you expected. Please feel free to reach out to me directly to discuss your concerns further. Thank you for your understanding, and we hope to assist you better in the future. Best, Israel Mora (909) 883-8833

March 25, 2025

If you’re looking for a good place to get your car serviced fast and hassle free. Diamond Chevrolet is the best choice. The service advisor are well knowledgeable and friendly. More

by Jesse.ruiz069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan DeSimoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Kubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Paco
Mar 26, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you, Jesse! We truly appreciate your kind words about Diamond Chevrolet of San Bernardino. It's great to hear that you found our service to be fast and hassle-free, and that our advisors made your experience enjoyable. We look forward to seeing you again for your future service needs! Best, Israel Mora (909) 883-8833

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