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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
503 Reviews

503 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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August 11, 2024

They are fast, fair and of good character and try to save you money. Also easy to work with More

by AAWELSH1149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Aug 13, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We appreciate your kind words about Diamond Chevrolet of San Bernardino being fast, fair, and easy to work with. Your experience matters to us, and we strive to offer the best service possible. We hope to see you again soon! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 08, 2024

Unable to find the electrical issue with the truck, brought it back several times, most recent it turned off and they just gave me the service paper slip and sent me on my way. More

by Rperez21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
Aug 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your concerns regarding the electrical issue with your truck and appreciate you bringing it to my attention. Your experience is valuable to us, and we would like to address this matter further. Please reach out to me directly so we can work towards a resolution that meets your needs. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 04, 2024

Had a great experience there and everyone was very friendly and helpful I would recommend them to my friends More

by CHARRISON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, David De La Mancha, Sean Henderson
Report | Print
Aug 06, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino. Our team strives to provide friendly and helpful service, and we truly appreciate your recommendation. We look forward to seeing you and your friends again soon! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 03, 2024

Would not recommend this dealership. The last repair was 2xs the estimate with out contacting me about the change for approval More

by kmost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, David Taylor
Report | Print
Aug 06, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the repair estimates. At Diamond Chevrolet of San Bernardino, we strive for transparent communication and understand your concerns. I encourage you to reach out to me directly so we can address this matter and work towards a solution. Your satisfaction is important to us, and we hope to improve your experience in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 03, 2024

I was having electrical issues with my 2020 silverado and took it to Diamond Chevrolet, they had it a month and didn't do anything to repair it. I finally went and took it to another dealer for the repair. More

by FIXITDALEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Lopez, Nathan Cooke
Report | Print
Aug 06, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your frustration regarding the electrical issues with your Silverado and the extended wait time for repairs. Your satisfaction is important to us, and we appreciate your loyalty over the years. If you wish to discuss this matter further, please reach out to me directly. We would like the opportunity to address your concerns and improve your experience. Thank you again for your feedback. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 03, 2024

The only problem I had was trying to contact the service department. It tool more than four call to get anyone to answer my calls. This was the case with just about any department I tried to call. If I had More

by BBECKER743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Aug 06, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand the importance of timely communication, especially when it comes to contacting our service department. Your feedback is valued, and I encourage you to reach out to me directly if you would like to discuss this further. We are here to help and are committed to improving our response times. We appreciate your feedback and hope to serve you better in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 01, 2024

Very bad service they made me wait mor tha 3 hrs they because they didn't want to do the warranty service.😐😡😡😡 More

by solanolidia67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan DeSimoni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Kubo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, David De La Mancha, Eddie Brady, Eddie Rodriguez, David Taylor, Christian Gutierrez
Report | Print
Aug 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand that waiting can be frustrating and am disappointed to hear about this. I value your input and want to address your concerns. Please reach out to me directly so we can discuss this matter further and find a resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 30, 2024

This isnthe 4th car I have bought from them and I keep coming back. They know how to take care of their customers. More

by JMITOH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Rodriguez
Report | Print
Jul 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for the purchase of your fourth car! I am thrilled to hear about your loyalty and positive experiences with us. I appreciate your kind words and look forward to assisting you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 27, 2024

Purchased my vehicle jan 2018. Dealership seems to have a different "feel" each visit for service and I walk around the car lot. Location is not convenient but have high regards More

by 2018STANDBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, David Taylor
Report | Print
Jul 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I appreciate your support and for choosing Diamond Chevrolet of San Bernardino for your vehicle purchase. I understand your observations about the dealership's varying feel and appreciate your recognition of Nathan, who is dedicated to providing knowledgeable and trustworthy service. I value your high regard for Nathan, and I look forward to providing you with excellent service on your next visit. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Kind, willing to accommodate a last minute oil service that was quickly executed. All with friendly face More

by MONAMENDOZA4
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you had a positive experience with Diamond Chevrolet of San Bernardino. We take pride in our excellent customer service and efficient service execution. We look forward to serving you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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