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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
438 Reviews

438 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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June 17, 2024

Service was good, it’s my second time coming to this dealership definitely a bit better than my local dealership 👍🏻 More

by christianmaciel159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Jun 19, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for the second time! We appreciate your support and are thrilled to hear that you had a positive experience with us. We look forward to exceeding your expectations on your future visits. See you next time! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 14, 2024

Took my car in to have radio unlocked. Price for simple unlock procedure was outrageously high. After waiting a time, service person told me the unlock didn’t take. Then I was charged full More

by drgvas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Jun 18, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing this to our attention. Please reach out to me directly so we can address your specific situation and work towards a positive outcome. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 14, 2024

He was patient, courteous, knowledgeable and he cared about my concerns and the service was done in a reasonable time. More

by louwebb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Trish Wilson
Report | Print
Jun 18, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words and for sharing your experience with us, Lou! We are thrilled to hear that you found our team patient, courteous, and knowledgeable. It's fantastic to know that your concerns were addressed with care and that the service was completed promptly. We look forward to welcoming you back to Diamond Chevrolet of San Bernardino in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 08, 2024

I am always treated with professional manner with courtesy Nathan acts like I a celebrity each and every time More

by Truly blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Jun 11, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us. We appreciate your kind words and are thrilled to hear that Nathan treated you like a celebrity every time. We look forward to welcoming you back to Diamond Chevrolet of San Bernardino. See you next time! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 08, 2024

This was a great experience. The gentleman outside was kind and helpful. I was helped by Susan inside and she was so patient and helpful to help me with my payment and redeem my More

by MARISSA_FRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Marissa, for sharing your positive experience at Diamond Chevrolet of San Bernardino. We appreciate your kind words about the service provided by our team members. We are thrilled to hear that both outside and inside assistance exceeded your expectations. We look forward to welcoming you back in the future or to share your experience with others. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 06, 2024

The servicio after i buy the car was so bad i buy a 2014 brand new car an i have already 5 issues and 7 visits to mecánic More

by Geronimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Eddie Brady, Trish Wilson
Report | Print
Jun 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I'm disappointed to hear about the issues you've experienced with your car after your purchase. We value your feedback and would like to assist you further to ensure your satisfaction. Please feel free to reach out to me directly so I can address the concerns you've encountered. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 05, 2024

Eddy, the Service Manager, was very polite and helpful. I had a 7am appt., they did not start the oil change for my vehicle until 8:02am, I ONLY needed an oil change. 2 hours after arriving I was able to h More

by STPHILLIPS008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Jun 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I appreciate your kind words about Eddy, and I understand your frustration with the timing of the oil change and the coupon discrepancy. We aim to provide efficient service and will address this internally to ensure a better experience moving forward. If you'd like to discuss this further, please feel free to contact me. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 02, 2024

Edi was very professional, I really appreciate his help, he got us in and out promptly, very satisfied with the service. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
Jun 05, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Angie! We're thrilled to hear that Edi provided you with professional and prompt service at Diamond Chevrolet of San Bernardino. We appreciate your kind words and are glad to hear that you were satisfied with your experience. We hope to see you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 01, 2024

The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. More

by aadaire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Eddie Brady, Trish Wilson
Report | Print
Jun 04, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We acknowledge your concerns regarding the service experience you had at Diamond Chevrolet of San Bernardino. We strive to provide top-notch service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and would like the opportunity to address this matter further. Please feel free to reach out to me directly so we can work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Eddie Brady, Trish Wilson
Report | Print
Jun 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were pleased with the service provided at Diamond Chevrolet of San Bernardino. I strive to provide efficient and excellent service to all our customers. Please feel free to share your experience with others, and I look forward to welcoming you back in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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