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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
509 Reviews

509 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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November 09, 2024

Bad attitude and rude, seemed to not care about customers I will not be returning to this dealer More

by MOPAROBSESSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Nov 13, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand that customer service is crucial, and we appreciate your feedback. If you'd like to discuss your concerns further, please feel free to contact me directly. We value your input and hope to address any issues you encountered and work towards a resolution. Best, Israel Mora (909) 883-8833

November 09, 2024

They are very helpful to let us know about recalls on both our car's More

by CFSANCHEZ5129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Nov 12, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your positive feedback! We’re glad to hear that our team at Diamond Chevrolet of San Bernardino was helpful in informing you about the recalls on both of your cars. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

November 07, 2024

Friendly staff and service is generally very quick. They explain charges thoroughly so there are no surprise charges. I appreciate having this location as an option to service my car. More

by BMARTIN2604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Nov 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and that our service met your expectations. At Diamond Chevrolet of San Bernardino, we strive to provide clear explanations so there are no surprises. We appreciate your trust in us and look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

November 03, 2024

The staff was great. They worked with us to get us in the truck we really wanted. More

by tykirtley.tk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David De La Mancha
Report | Print
Nov 05, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your fantastic review! I'm thrilled to hear that our team at Diamond Chevrolet of San Bernardino helped you find the truck you wanted. I appreciate your kind words and hope to see you again soon for any of your automotive needs! Best, Israel Mora (909) 883-8833

November 01, 2024

Poor customer service and experience. They never went into detail about what they did to my truck and showed no sense of urgency in helping customers. I’m still waiting for the service I More

by saenzsaymarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Evelyn Rivera
Report | Print
Nov 05, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received for your truck at Diamond Chevrolet of San Bernardino. It’s important to us that our customers feel informed and valued. I encourage you to reach out to me directly so we can address your specific situation and ensure that you receive the service you paid for. Your feedback is appreciated, and we are committed to improving. Best, Israel Mora (909) 883-8833

October 31, 2024

It’s extremely ridiculous with their prices took my Tahoe to get fixed they want to charge me $3000 took it somewhere else got it done for 1000. Will definitely never go back and will definitely not recommen More

by LASJKFASFLKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Nov 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. We understand how pricing can be a significant concern, and we appreciate your feedback regarding the service on your Tahoe. At Diamond Chevrolet of San Bernardino, we strive to provide competitive rates and high-quality service and products that beat aftermarket quality. If you would like to discuss this further, we encourage you to reach out to us directly. Thank you for considering us, and we hope you'll think of us again in the future. Best, Israel Mora imora@daliaauto.com (909) 883-8833

October 30, 2024

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, David De La Mancha, Sean Henderson, Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Nov 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

October 29, 2024

Took 3-4 hours for oil change. Service agents said only one hour. Too long More

by RA.LUVSJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
Report | Print
Nov 01, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that a 3-4 hour wait for an oil change can be frustrating, especially when you were informed it would take about an hour. Your feedback is important, and I appreciate you bringing this to my attention. If you have further concerns, please feel free to reach out to us at Diamond Chevrolet of San Bernardino. We are committed to improving our service. Best, Israel Mora

October 28, 2024

Nathan Cook keeps my car running like new. I'm been going to Nathan for 10 years he has done me wrong. More

by MAJOR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your review! I truly appreciate your loyalty over the past 10 years at Diamond Chevrolet of San Bernardino. It's great to hear that you're satisfied with the service Nathan has provided to keep your car running like new. I look forward to continuing to assist you in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 27, 2024

The engine and tire lights were still on after servicing. Made two trips! Not good! More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady, Evelyn Rivera
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. I understand how frustrating it can be to have the engine and tire lights still on after your service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and would like to resolve this issue for you. Please feel free to contact me so I can assist you further. Your satisfaction is important to me, and I strive to meet our customers' expectations. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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