Diamond Chevrolet of San Bernardino - Service Center

Everyone was nice, but 4 hours for an oil change, fuel filter change,and tire rotation is ridiculous-as was the $335 bill-just to not be ready? I made my appt at 8:45 so I could do other errands on my day filter change,and tire rotation is ridiculous-as was the $335 bill-just to not be ready? I made my appt at 8:45 so I could do other errands on my day off-nearly missed my Dr appt at 1:30. More

They kept my truck for a month with a misdiagnosis right after different warranty work that was performed and my service writer retired during this time and nobody was assigned to handle my ticket. No loane after different warranty work that was performed and my service writer retired during this time and nobody was assigned to handle my ticket. No loaner vehicle is available at this dealership and calling doesn't help because nobody answers the phone. More

I received the worst service. Not happy at all with the time it took for a simple oil change. Not happy at all with the time it took for a simple oil change. More

Staff always courteous and exceptionally efficient with addressing the customers needs. Always a pleasant experience.Highly recommended. addressing the customers needs. Always a pleasant experience.Highly recommended. More

Horrible communication service. The customer is not there first priority. Car was in shop for 2 months and I had ask and ask for a rental car. Truck had been there once before for t The customer is not there first priority. Car was in shop for 2 months and I had ask and ask for a rental car. Truck had been there once before for transmission issues. Last visit was almost 2 months in the shop. More

Fast and efficient I liked how quickly they saw us and how nice they where to us how nice they where to us More

Buying the vehicle was good. Service wise is horrible. No communication. My vehicle was in service 2 times in 2 weeks. The 2nd time I took it , they checked it out and everythin Service wise is horrible. No communication. My vehicle was in service 2 times in 2 weeks. The 2nd time I took it , they checked it out and everything was good and they didn’t tell me it was ready since Monday and I picked it up on Wednesday. The only reason was due to me calling and asking . I have a dash cam and I saw they were not doing any work on my vehicle More

Took 45 minutes to drop my car off and 45 minutes to pick it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are the same, but I felt the cost of my repair was excessive. My car had additional issues that I don’t recall having the very same day I picked it up. Another thing that was disappointing was the condition of my car when I got it back. I brought it in clean as can be and when I picked it up after seven days, it was filthy. I don’t feel they respected my car. Unfortunately, this was the closest dealer to me due to transportation back home. I wasn’t happy with their service when it was Crest Chevrolet and the quality hasn’t changed. Unless I’m forced to, I don’t wish to return. More

My service advisor Eddie Was exceptional during the entire process. He is an amazing worker very attentive and answered every call and question that I had. He is one of the best service advisors I’ve e entire process. He is an amazing worker very attentive and answered every call and question that I had. He is one of the best service advisors I’ve ever worked with and because of him, I will be returning to diamond Chevrolet for service and any new vehicles I may require. More

I been going to this dealer for about 2 years for my services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil change. They didn’t take responsibility and the manager was beyond rude about it. Telling me it could be “since my car was a 2021 with 94,000 miles” that it was old! And would be charged $700 to fix. Made me wait for hours to simply tell me they are not responsible nor would try to open it since “I didn’t let them know the minute I got the car my hood wasn’t opening”. I didn't think I need to check if an oil change is done correctly or inspect my entire car if they broke something after a service. Need to really train your management team. I will be driving to a different dealer although it’s a bit farther but I will not take that rudeness. More