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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
405 Reviews

405 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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July 27, 2024

Purchased my vehicle jan 2018. Dealership seems to have a different "feel" each visit for service and I walk around the car lot. Location is not convenient but have high regards More

by 2018STANDBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Taylor
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Jul 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I appreciate your support and for choosing Diamond Chevrolet of San Bernardino for your vehicle purchase. I understand your observations about the dealership's varying feel and appreciate your recognition of Nathan, who is dedicated to providing knowledgeable and trustworthy service. I value your high regard for Nathan, and I look forward to providing you with excellent service on your next visit. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Kind, willing to accommodate a last minute oil service that was quickly executed. All with friendly face More

by MONAMENDOZA4
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you had a positive experience with Diamond Chevrolet of San Bernardino. We take pride in our excellent customer service and efficient service execution. We look forward to serving you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

David he did a wonderful job very professional and courteous yes I will refer this dealership. More

by Caseypreacherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Casey, for your kind words and for sharing your positive experience with Diamond Chevrolet of San Bernardino. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Service drive management never follows up with anything you always have to call them to find out what’s going on with your vehicle been waiting for a trans tech for over two months now. More

by kc4tlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I understand your frustration with the wait time you have experienced. We take your concerns seriously and encourage you to reach out to me directly so I can address your issues promptly. I appreciate your feedback and the opportunity to improve our service. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

Sep 23, 2024 -

kc4tlc responded

This person doesn’t exist. Called the dealership but no knows who this person is. Been waiting for over a four years now to get my trans fixed. Bring it in and drop it off is what they say they keep it for a week and then they call and say it’s ready but it still does the same thing! The hard cover I bought for the bed has been broken sense July of 2023 they say O we have to call the manufacturer check with them every week but get the same answer they haven’t heard back yet but when I called the manufacturer the said it’s covered now diamond says it’s out of warranty. But it was under warranty when I first bought it in BASICALLY THEY HAVE TOLD ME TO GO POUND SAND BECAUSE WERE NOT GOING TO FIX IT. I WILL NEVER BUY ANOTHER VEHICLE OR REFER ANYONE TO THEM WORST DEALERSHIP I HAVE EVER DEALT WITH!!

July 26, 2024

Immediate service followed up with great attitude and communication I would recommend this dealership to anybody for their general motor needs More

by Luv my Lincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino and for recommending us! We appreciate your feedback and are thrilled to hear about your positive experience with our immediate service, great attitude, and communication. We look forward to assisting you with any of your General Motors needs in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 26, 2024

Many thanks for kind people and for service on our RV because many Chevy dealers don’t work on RVs. More

by clm10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino for your RV service needs! We're glad we could assist you. Feel free to visit us again for any future services or share your experience with others. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 25, 2024

I had a great experience here at diamond Chevrolet. Customer interaction was exceptional also. Thx More

by ibtiger64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Taylor
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic 5-star review! I am thrilled to hear about your exceptional experience at Diamond Chevrolet of San Bernardino. Your kind words about our customer interaction mean a lot to me. I appreciate your support and look forward to serving you again in the future. Safe travels! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 25, 2024

My service person who help me name NATE. .OR NATHAN..WORST CUSTOMER SERVICE EVER..NEVER CALLED ME..I HAD TO CALL AT THE END OF THE DAY..TO CHECK ON MY CAR More

by bigrich35909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I understand your concerns with the customer service you received. We value your business and would like the opportunity to address this matter. Please feel free to reach out to me directly so I can further assist you. Your satisfaction is important to us at Diamond Chevrolet of San Bernardino. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 24, 2024

I like to bring my Chevy cruze here excellent service. and friendly staff.i recommend. More

by GVAZQUEZ801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Taylor
Report | Print
Jul 24, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino and for the 5-star review! I am thrilled to hear about your positive experience with your Chevy Cruze. Our team always aims to provide excellent service and a friendly atmosphere. I look forward to welcoming you back and appreciate your recommendation! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

July 24, 2024

Took to long due to Socializing. The mechanic left my truck smelling like body odor. More

by lucired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. At Diamond Chevrolet of San Bernardino, I strive to provide efficient service and maintain a high standard of cleanliness. Your feedback is valuable, and I encourage you to reach out to me directly to address these issues further. I appreciate you choosing us for your vehicle needs. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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