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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.9
486 Reviews

486 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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November 03, 2024

The staff was great. They worked with us to get us in the truck we really wanted. More

by tykirtley.tk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David De La Mancha
Report | Print
Nov 05, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your fantastic review! I'm thrilled to hear that our team at Diamond Chevrolet of San Bernardino helped you find the truck you wanted. I appreciate your kind words and hope to see you again soon for any of your automotive needs! Best, Israel Mora (909) 883-8833

November 01, 2024

Poor customer service and experience. They never went into detail about what they did to my truck and showed no sense of urgency in helping customers. I’m still waiting for the service I More

by saenzsaymarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Evelyn Rivera
Report | Print
Nov 05, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received for your truck at Diamond Chevrolet of San Bernardino. It’s important to us that our customers feel informed and valued. I encourage you to reach out to me directly so we can address your specific situation and ensure that you receive the service you paid for. Your feedback is appreciated, and we are committed to improving. Best, Israel Mora (909) 883-8833

October 31, 2024

It’s extremely ridiculous with their prices took my Tahoe to get fixed they want to charge me $3000 took it somewhere else got it done for 1000. Will definitely never go back and will definitely not recommen More

by LASJKFASFLKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke
Report | Print
Nov 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. We understand how pricing can be a significant concern, and we appreciate your feedback regarding the service on your Tahoe. At Diamond Chevrolet of San Bernardino, we strive to provide competitive rates and high-quality service and products that beat aftermarket quality. If you would like to discuss this further, we encourage you to reach out to us directly. Thank you for considering us, and we hope you'll think of us again in the future. Best, Israel Mora imora@daliaauto.com (909) 883-8833

October 30, 2024

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, David De La Mancha, Sean Henderson, Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Nov 02, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

October 29, 2024

Took 3-4 hours for oil change. Service agents said only one hour. Too long More

by RA.LUVSJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
Report | Print
Nov 01, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that a 3-4 hour wait for an oil change can be frustrating, especially when you were informed it would take about an hour. Your feedback is important, and I appreciate you bringing this to my attention. If you have further concerns, please feel free to reach out to us at Diamond Chevrolet of San Bernardino. We are committed to improving our service. Best, Israel Mora

October 28, 2024

Nathan Cook keeps my car running like new. I'm been going to Nathan for 10 years he has done me wrong. More

by MAJOR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your review! I truly appreciate your loyalty over the past 10 years at Diamond Chevrolet of San Bernardino. It's great to hear that you're satisfied with the service Nathan has provided to keep your car running like new. I look forward to continuing to assist you in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 27, 2024

The engine and tire lights were still on after servicing. Made two trips! Not good! More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady, Evelyn Rivera
Report | Print
Oct 30, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. I understand how frustrating it can be to have the engine and tire lights still on after your service at Diamond Chevrolet of San Bernardino. I appreciate your feedback and would like to resolve this issue for you. Please feel free to contact me so I can assist you further. Your satisfaction is important to me, and I strive to meet our customers' expectations. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 26, 2024

Other than the long wait everything and everyone was great experience would do it again More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
Oct 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Juan, for sharing your experience with us. We're glad to hear that you found everything and everyone at Diamond Chevrolet of San Bernardino to be great. We understand that the long wait can be frustrating, and we appreciate your feedback. We hope to serve you better in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

October 26, 2024

Malisimo. .8 horas esperando para no tener una respuesta..cuando era de 1 hora decirme lo que tenia y no perder todo el dia...muy decepcionado More

by Alfonso232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evelyn Rivera
Report | Print
Oct 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, Bobby Ward bward@daliaauto.com (909) 883-8833

October 25, 2024

The customer service is fine but your service department and your cashier are terrible I never going back there again More

by bonita_rosas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Bomar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Cooke, Eddie Brady, Eddie Rodriguez, Evelyn Rivera
Report | Print
Oct 28, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration in regards to your experience at the service department. We appreciate your feedback and would like to address any concerns you have promptly. Please feel free to reach out to me directly so we can discuss your experience in more detail and work towards a positive resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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