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Diamond Chevrolet of San Bernardino - Service Center
San Bernardino, CA
493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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493 Reviews of Diamond Chevrolet of San Bernardino - Service Center
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April 09, 2025
I went for a warranty issue, “it got repaired but left it loose now it rattles” This review it’s just for the Service Department specially the technician that work on my truck. I got excellent customer servi loose now it rattles” This review it’s just for the Service Department specially the technician that work on my truck. I got excellent customer service More
by santoyolulu15
Verified CustomerEmployees Worked With
April 09, 2025
I had an issue with terminology. After paying over $5000 for oil leaks I was told I had another oil leak. The attendant should have said 'fluid leak' which would have been more accep After paying over $5000 for oil leaks I was told I had another oil leak. The attendant should have said 'fluid leak' which would have been more acceptable. More
by gperry1955
Employees Worked With
Paul
April 07, 2025
HORRIBLE CUSTOMER SERVICE! I took my truck in for a Recall - after recall was performed I drove off 30 miles and my truck started shifting hard and reduced speed. I had it towe I took my truck in for a Recall - after recall was performed I drove off 30 miles and my truck started shifting hard and reduced speed. I had it towed back to the dealer and their service department wanted to charge me for repairs. Prior to the recall I had zero problems with my truck. The service manager and service writer did zero to help me get my truck fixed. My truck was there 3 weeks and the whole time it was there I had to go down there to get answers because calling the service manager was never available. I went down there multiple times. This place has poor customer service! Never take your vehicle there! I ended up taking my truck to Mark Christopher Chevrolet and the repairs were made in 1 day! They went above and beyond and took care of me! More
by MHINOJOSA25
Employees Worked With
Service Manager , Julian Paco
April 06, 2025
Julian checked me in around 12:52pm he informed me everything might be done around 3pm. I chose to wait inside and by 3:02pm I went back to get an update. Claudio was there and I asked if he can updat everything might be done around 3pm. I chose to wait inside and by 3:02pm I went back to get an update. Claudio was there and I asked if he can update me. After the diagnostic, a full throttle body cleaning was needed and it would take another hour and a half. I’m upset because how long was my paperwork there and when was I going to be asked if they can continue with the next step. Lack of communication. I ended leaving around 4:30pm and I left with another issue on my car. There’s a scraping noise coming from my car that I didn’t have prior to the appointment. Travis the tech says that it’s my brakes and one of the brackets isn’t on properly and that’s the cause, but again I didn’t have that issue or noise prior to the appointment. I left the lot with another issue. More
by Nicole
Employees Worked With
Claudio ?, Travis Tech, Julian Paco
April 06, 2025
Very disappointed the dealership did not help me much with the transmission issues. Bought the car 10 months ago and refused to fix the issue. Charged me $6300 was very disappointed. with the transmission issues. Bought the car 10 months ago and refused to fix the issue. Charged me $6300 was very disappointed. More
by RUBENGONZALES1
Employees Worked With
Julian Paco, Julian Paco
April 03, 2025
They fixed my truck. Treated me great, told me everything that was wrong. Thank you Jason for making this recent widow feel “safe” at the mechanics shop. 🥰(a place women Treated me great, told me everything that was wrong. Thank you Jason for making this recent widow feel “safe” at the mechanics shop. 🥰(a place women always take a man with them to) More
by DEBGSONVN
Employees Worked With
Other Employees :
Julian Paco
March 30, 2025
You guys did amazing job helping me with my truck. Thank you so much. I appreciate for all the service you and all the employees. Thank you again. Thank you so much. I appreciate for all the service you and all the employees. Thank you again. More
by SVENDITTA
