Diamond Hills Auto Group - Service Center

Ryan, Ricky, Shelby, and the new service manager greeted me at the door. They made me feel right at home and had amazing customer service! me at the door. They made me feel right at home and had amazing customer service! More

I was satisfied with the service and will recommend them to anyone who needs service. to anyone who needs service. More

Always top rated with us! Especially Ryan our service advisor. We won’t go anywhere else for service. Especially Ryan our service advisor. We won’t go anywhere else for service. More

Mui buen con sensionario te a tienden vien y dela mejor manera vuscan lo mejor para el clientele manera vuscan lo mejor para el clientele More

Great service and was fast. Close to my house. Which is a major plus. Will come back. Close to my house. Which is a major plus. Will come back. More

I was early for my appointment, and they took me right away. Every person I interacted with was polite and courteous. away. Every person I interacted with was polite and courteous. More

Excellent service and great customer service. Well kept and now they have a shuttle service. Well kept and now they have a shuttle service. More

I took my vehicle in for a routine oil change and new windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on my vehicle or to notify me if my car was ready. I called the dealership 5 times to check on my vehicle but I kept getting sent to my service reps (Ryan) voicemail. I left a message and 10 minutes later the Ryan called me back and said my vehicle was ready. I asked him why he had not called me sooner. Ryan flat out lied and said that he did call me earlier in the morning because my car was done a long time ago. I told him I have no phone calls from the dealership at all. I was picked up and when I spoke to Ryan at the service desk, I showed him my phone and asked which one of the 5 calls that were made (incoming and outgoing) belonged to him. He stated uuuuh well the one at 3:30, I responded yes that was him returning my call after trying to contact him 5 times. He said he would check his phone on "his end" to tell me exactly when he called. After 3 minutes or so waiting for him to find the proof that he called me. I said you didn't call me and he said "no I didn't I must've forgot". I received an invoice with no tire rotation and no windshield wipers, only an oil change. I had a coupon which was returned to me and I was instructed to schedule a return visit to have those services done. Needless to say I will not be returning. More

Always great and friendly service. Never had an problems getting in right away and a loaner when needed. Never had an problems getting in right away and a loaner when needed. More

Robert was so nice and Mario really worked hard for me to get the car I wanted great service. get the car I wanted great service. More