Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Diamond Hills Auto Group - Service Center

Banning, CA

4.1
383 Reviews

383 Reviews of Diamond Hills Auto Group - Service Center

Sort by
July 04, 2023

They are ok. Other dealers wash your vehicle after service is complete and I like that. They left th e foot paper and mirror tag in the vehicle which is usually r More

by nitrojohn12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 06, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

July 04, 2023

Able to drop off truck and pick it up within time promised. It looks good. More

by NED1MAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario, Shelby
Report | Print
Jul 06, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the kind words. I'm completely committed to providing top quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Diamond Chevrolet Buick GMC, I value our customers and I look forward to seeing you down the road. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

July 02, 2023

Brought my 2021 GMC Denali truck in again for the trailer plug repair. Waited nearly 2 hours and was told they had to order a couple parts. I will need to take time off work to bring the truck in again in 1 More

by TUFFLEATHERNECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Report | Print
Jul 05, 2023 -

Diamond Chevrolet GMC of Banning responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

July 01, 2023

Miguel always takes car of business. He has helped me the past 2 visits and gets my car in and out in no time. More

by BASEBALLGR13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel in service.
Report | Print
Jul 05, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 29, 2023

Ryan always takes care of my vehicles. I wont go anywhere else. Upfront and honest. Highly recommend Ryan for your service needs! More

by desertcooling
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan, Bryan Mendes
Report | Print
Jun 30, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 28, 2023

I recently purchased a 2024 Chevrolet Trax for my daughter and Ramon was very helpful, he answered all my questions and helped us make our decision. Albert made the deal with the car very easy and a More

by FERRIER26
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ramon, Albert & Mario
Report | Print
Jul 03, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 27, 2023

I made appointment for a service coupon oil change tire rotation. they did oil change for more than the service coupon and did not get my tires rotated. I am not happy. will not be returning for service an More

by LEFTIE1948
Service Price Transparency
Recommend Dealer
No
Employees Worked With
unknown
Report | Print
Jun 29, 2023 -

Diamond Chevrolet GMC of Banning responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 02, 2023 -

LEFTIE1948 responded

I tried calling several time never got to the person that sent email. Seems about right for your dealership.

June 24, 2023

The struggle of communication between the sales team all the way through the financial process was very difficult and difficult to get anyone to take the time to hear back from. More

by kirk.schweigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Kirk, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Quick fix with my Tahoe… running great now. Gave me a rental I needed fast too… Thank you . More

by rpayne5
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

June 23, 2023

Poor customer service, service department very unprofessional, phone calls screened and unanswered, contacted service department over a month ago for repairs, issues have not been taken addressed More

by SYLSANCHEZ56
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alberto
Report | Print
Jun 26, 2023 -

Diamond Chevrolet GMC of Banning responded

I can assure you it was not our intention to give you the runaround. At Diamond Chevrolet Buick GMC, we strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. I would be more than happy to answer any other questions that you may have regarding the process. Please contact me directly so that we may begin to rebuild a trustworthy business relationship. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

Jul 03, 2023 -

SYLSANCHEZ56 responded

I bought this vehicle on 4/16, I noticed and felt a rattling and took it in for inspection I was told it was the struts and the exhaust, that they would order the struts. I came by and was told that they ordered the exhaust instead! I called and was told that it was on back order, it has been over a month since, the car feels very unsafe and I am not getting any solutions. My business have not been handled they way I expected! Please help me have my car serviced!

1
...
34
35
36
...
39