Diamond Hills Auto Group - Service Center

i've lived in banning my whole life and have brought every vehicle I've owned to this dealership. I have even purchased vehicles from this dealership. Unfortunately now that Ryan and Rickey are gone i w every vehicle I've owned to this dealership. I have even purchased vehicles from this dealership. Unfortunately now that Ryan and Rickey are gone i will have to find a new place to take my vehicles. I brought my 2018 silverado in about a month ago for "preventive" maintenance on the transmission. It's so bad that i'm looking to sell thetruck, and there was nothing wrong with it when I took it in there. It was PREVENTIVE MAINTENANCE because i know the 8 speed transmissions have issues. It was working fine before I took the truck in. Next I took my Tahoe in to get the oil change done. I found oil drips on my garage floor the next day. So I tightened up both the oil filter that wasn't even hand tight because i still got about a quarter to half turn on the filter, and also checked the drain plug. The drips have stopped, but now I have all for tire pressure sensors not reading. And when I called to see about getting it in there so they can set the sensors, they want to charge me a diagnostic fee. So i looked on google and figured out how to do it myself. Recently I needed to get the oil change done on the truck again. I figured it was gong to be the last time i give this place a shot. Took my truck in at 8:00 was done by 9:30. Ok, no big deal. When I got there I asked for the service manager and was told he only works during the week. I asked if the tech could check the tranny fluid because it's been slipping when I take off on a hill. I was told the technicians working on Saturdays cant do this and i would have to come back and its a charge because they would have to hook up the computer and run test. Well according to google there's a check plug on the tranny pan to check this. Then as the gentleman was finishing the paperwork he said I had a mis fire and before they could do any test on the transmission, they would have to fix the misfire. I explained that truck has never acted up engine was and i didn't experience anything on the way in that would leave me to believe there was a mechanical issue with the motor. While I was discussing this with the gentleman I asked what happened to Ryan and the rest of the service dept that i've been dealing with for years with no issues. He explained that they had a little scheme going on with a couple of the sales people and the owners let everyone, including the sales people involved go. And then mentioned that this department is all about making money now and not so much about friendships, the owners can't buy their ranches, motor homes, toys, etc, on friendships. Not exactly how it should be explained to a customer, and now I know exactly why every little item I asked for is a "new service appoint with a diagnostic fee." I've filled out several of these throughout the years and if you go back you will see I was always a satisfied customer and Ryan, Ricky, and the other gentleman that worked with them was always helpful, performed the task that i request, and always got my vehicles back to me in a timely manner. Even when I had major services done and the vehicle was in there for a week or so. They always kept me up to date, and asked me if I wanted anything else done with the vehicle was already apart. Told me what was recommended and wasn't. I was always a happy customer under this guys. The service dept dept now just seams like a rush to get as many cars in and out as possible so the owners can go buy their Montana Ranches. More

Good service, but they told me they couldn’t rotate my tires because I needed new tires. Otherwise I’ve never had an issue tires because I needed new tires. Otherwise I’ve never had an issue More

On Saturday, there was only one service advisor, and while he was great, having only one service advisor on a busy Saturday is not acceptable. I waited in line for over 20 minutes. At my count of people while he was great, having only one service advisor on a busy Saturday is not acceptable. I waited in line for over 20 minutes. At my count of people in line, I was #2, and five others were behind me. A 10% off coupon was offered for Saturday service, but the service adviser would not let me use a second coupon that I had. You should allow two coupons for Saturday service. And only allow one coupon on weekdays. Also, no courtesy transportation was available this Saturday. More

My car was scheduled to have 3 things done, but the day I dropped it off my engine light also coincidentally came on. I dropped it off just before closing so they would get to it first thing next morning and dropped it off my engine light also coincidentally came on. I dropped it off just before closing so they would get to it first thing next morning and have all day to work on it. I was told I’d get it back that next afternoon. I did not get an update call until late afternoon and was told they needed to keep it one more day. When I finally got it back, the engine light problem had not been resolved because they had to wait for a part but they would call me when it got in. 3 weeks later and I’m still waiting for the call. I even called and left a voicemail for the service manager handling my car (two weeks ago) asking for an update but he has not responded. Lastly, one of the repairs that took place when my car was there for two days was to fix my screeching window. But it still screeches. Also, ever since the engine light came on, my remote start doesn’t work which was a real bummer during the hottest week of the year. :( More

Ryan Wade(12466) was an excellent Service Advisor. Ryan greeted me at my car and was very attentive to my needs. Ryan was knowledgeable, competent , and friendly. Ryan kept me informed about the progr Ryan greeted me at my car and was very attentive to my needs. Ryan was knowledgeable, competent , and friendly. Ryan kept me informed about the progress of my car. Ryan also recommended service needed for my car which I added on to the service of my car. More

Worst service I’ve had there. They left my car running while I was about to leave . He didn’t check the engine thing because he said somebody broke it. You guys were the last ones They left my car running while I was about to leave . He didn’t check the engine thing because he said somebody broke it. You guys were the last ones to service my vehicle. The only ones to be precise so idk what he was talking about. Didn’t want to answer any questions. Was upset I asked to use a different coupon. Asked if I wanted a tire rotation with my oil change. Had me wait n a long time for him to redo the invoice with the better coupon. Told my my car was outside parked far to the back. More

It’s a great dealer except for when I make a service appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet app fault or is it Diamond Hills? I’m not gonna be calling them to confirm an appointment when I get multiple confirmations!! Thank you! More

Came in with no appointment and the advisor was super friendly and helpful. I will recommend this place friendly and helpful. I will recommend this place More

Andy gave me excellent customer service & I got my car within 2 hours & it works great within 2 hours & it works great More

!st time that I was helped by Ryan in service. Very easy to work with, got on-out quickly. I will be asking for him in the future. This is my 16th Chevrolet and 3rd lease from Diamond Chevrolet to work with, got on-out quickly. I will be asking for him in the future. This is my 16th Chevrolet and 3rd lease from Diamond Chevrolet More