Diamond Hills Auto Group - Service Center

They changed their management and drastically increased prices. When I asked for my vehicle back because I didn’t want to pay such a high price they were very passive and unpleasant. The previous service a prices. When I asked for my vehicle back because I didn’t want to pay such a high price they were very passive and unpleasant. The previous service advisors were friendly. More

I took my truck in for a preventive maintenance and it came out doing everything i wanted to prevent by doing a tranny flush. Some days its almost un-drive-able. When you slow down and going from 2nd to 1 came out doing everything i wanted to prevent by doing a tranny flush. Some days its almost un-drive-able. When you slow down and going from 2nd to 1st it jerks really bad. I swear my driveshaft is going to break off. Ive even had drivers next to me ask if everything was OK. I only experienced a couple of shuttering issues every now and then. And i had one weird hard stop about 2 weeks before i took my truck in. Now i'm afraid to get stuck in traffic because no matter how i drive it. When it goes from 2nd to 1st, it jumps forward and feels like someone just ran into the back of the truck. it didn't do any of this before i took the truck in. And when I called and asked if this was normal to happen right after this service. i was told to bring it in and they can diagnose the issue, for a charge of course. perfectly good truck is basically destroyed now, afraid to drive it. More

I am a very mad about how they speak with the customers. they never answer the questions .the say "we do not know " that my 3 time with the same car they never answer the questions .the say "we do not know " that my 3 time with the same car More

Very professional yet personable. Timely work done in a timely manner. I would strongly recommend this dealership to family and friends. Timely work done in a timely manner. I would strongly recommend this dealership to family and friends. More

good service and ryan was a pleasure to work with . having someone to take me home while car is being serviced is great having someone to take me home while car is being serviced is great More

Should bring Ryan and Ricky back. Did not function a robots and were much more personable. At least knew how to converse with a customer while typing. Ill give it one more chance. Did not function a robots and were much more personable. At least knew how to converse with a customer while typing. Ill give it one more chance. More

Josue was attentive and informative. Service was completed within a reasonable time and was kept informed throughout the waiting period. Service was completed within a reasonable time and was kept informed throughout the waiting period. More

Very professional staff, everyone was welcoming and created a comfortable buy experience. The service department as well, they showed a sense of urgency towards customers. Good job. created a comfortable buy experience. The service department as well, they showed a sense of urgency towards customers. Good job. More

Worst service experience in my entire life unprofessional and rude staff never called back and never informed me of anything about my car after it was at dealership for two weeks and rude staff never called back and never informed me of anything about my car after it was at dealership for two weeks More

Any dealership can sell a car, but how your service post sale is telling. I’ve lived in the area for over 21 years and have bought at least 3 trucks from your dealership with the last one June 15, 2024. My sale is telling. I’ve lived in the area for over 21 years and have bought at least 3 trucks from your dealership with the last one June 15, 2024. My dream truck by the way. A couple of weeks in I realized my truck I traded in had not been paid off. I called and left a message with Freddy the finance manager, no call back. I called Mario, my finance guy, no call back. I sent a message to my salesman and was told the check had been mailed when it had not. I sent another message to him, nothing. I had to make a payment after 3 weeks of nothing. I went in to the dealership, and was told by the business manager you had a computer issue and the check was going out, but they had got another payoff, so since my payment posted it was about $1,000 less than the contract. Two weeks ago the bank received my payoff and was told I would receive a reimbursement check from you for the difference on the contract and the payoff. No communication again from anyone. So I will start the calls to figure it out again. I do not think it’s a customers job to hold a business accountable, you should just have good customer service. We are going to be looking for another car. My wife is looking at gmc Yukon AT4, but we can buy that from any dealership. Your employees already showed their true colors with customer service, and I’m a local returning customer. It’s frustrating to spend so much on a car, and have to fight to get a little customer service. More