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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
342 Reviews

342 Reviews of Diamond Hills Auto Group - Service Center

Sort by
October 14, 2024

Very professional and helpful. Great service. I would give them six stars if I could. More

by davidg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service department. I didn't use sales
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Oct 16, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you so much for your kind words! I truly appreciate your feedback and I am thrilled to hear about your positive experience at Diamond Chevrolet Buick GMC. Your support means a lot to me, and I look forward to serving you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 13, 2024

I had an appointment at 11 am and I had to wait for almost 3 hours just for an oil change ant tire rotation, who’s you guys hade more employees so the customers don’t have to wait this long for just an More

by FERNANDOPRECIADO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amezquita Andrew
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Oct 15, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback, Fernando. I understand your experience with the long wait time for your oil change and tire rotation at Diamond Chevrolet Buick GMC was frustrating. We continually strive to improve our service efficiency and your input is valuable for us to make necessary adjustments. If you have further concerns, please reach out to me directly. We appreciate your patience and hope to serve you better in the future. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 13, 2024

On the ball 😎👍 when Allen has his coffee, he’s on the ball 😀 other then that great job More

by CHARLESGUTIERREZ101982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Oct 15, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your fantastic review! I'm glad to hear that you had a great experience at Diamond Chevrolet Buick GMC. It's wonderful to know that Allen's coffee-fueled enthusiasm shines through! I appreciate your support and look forward to serving you again in the future. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 11, 2024

Horrible service ever since the service team got let go, horrible wait times , lies and poor follow up More

by alex_carreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with service team
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Oct 14, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received at Diamond Chevrolet Buick GMC and appreciate your feedback. We are committed to addressing these issues promptly. If you would like to discuss this further, please feel free to reach out to me directly. Your satisfaction is important to us, and we aim to provide a better experience in the future. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 11, 2024

Good good. Nice people. Ryan cool. Manager cool. One of the other service writers is a panzy and should now be working there. If you can't take the heat, quit. More

by Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in service
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Oct 14, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience at Diamond Chevrolet Buick GMC and that Ryan was able to assist you well. It’s great to know you plan to bring all your vehicles to us – we look forward to serving you and your GM and Chevy vehicles in the future! Your feedback is important to us, and we appreciate you taking the time to share your thoughts. See you next time! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 09, 2024

The very helpful with me and gave a good time when my vehicle would be ready let me know the status of the truck service is a good rep More

by chino123177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your kind words! I'm thrilled to hear that our team at Diamond Chevrolet Buick GMC was helpful and kept you informed about your truck's service status. Your satisfaction is our priority, and I appreciate your feedback. I look forward to seeing you again for any future needs! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 08, 2024

I got my oil changed and the service department got me in and got me going. I was able to get a shuttle ride back to pick up my car pretty easy and I appreciate that. More

by MISSFOXX92
Recommend Dealer
Yes
Employees Worked With
Andy
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Oct 10, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your positive feedback! We're glad to hear that you had a smooth experience with your oil change at Diamond Chevrolet Buick GMC and that the shuttle service was convenient for you. We truly appreciate your recognition of our team's efforts. We look forward to serving you again in the future! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 05, 2024

They had Poor customer communication and never had any parts for repairs. Good news is I finally got the recalls repaired from 2022 only took 2 years. More

by CLASSIC_LANDSCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Oct 07, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us. I understand that communication and parts availability have been frustrating issues, and we appreciate your feedback regarding the delays. We want to assure you that we are continuously working to enhance our service standards at Diamond Chevrolet Buick GMC. If you have further concerns or need assistance, please feel free to reach out to me directly. We value your patience and hope to provide you with a better experience in the future. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 04, 2024

Dealer had a special, free tire rotation with oil change. Oil change with appointment took almost 2 hours and they didn’t rotate my tires More

by GCARDENAS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Oct 07, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback. We appreciate you choosing Diamond Chevrolet Buick GMC for your service needs. I understand your concerns about the duration of your oil change and the missed tire rotation. We strive to provide timely service and appreciate your patience. Please contact me directly so we can discuss your experience further and work towards a positive resolution. Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

October 01, 2024

They made sure to answer our phone calls and checked in with us throughout the process. More

by MELODY.ODELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Wade
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Oct 03, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm glad to hear that our team at Diamond Chevrolet Buick GMC was attentive and kept in touch throughout your experience. I appreciate your feedback and hope to see you again soon! Sincerely, Vinnie Maraj, vinniem@daliaauto.com, (951) 849-7861

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