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Diamond Hills Auto Group - Service Center
Banning, CA
319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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319 Reviews of Diamond Hills Auto Group - Service Center
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September 21, 2024
My car was scheduled to have 3 things done, but the day I dropped it off my engine light also coincidentally came on. I dropped it off just before closing so they would get to it first thing next morning and dropped it off my engine light also coincidentally came on. I dropped it off just before closing so they would get to it first thing next morning and have all day to work on it. I was told I’d get it back that next afternoon. I did not get an update call until late afternoon and was told they needed to keep it one more day. When I finally got it back, the engine light problem had not been resolved because they had to wait for a part but they would call me when it got in. 3 weeks later and I’m still waiting for the call. I even called and left a voicemail for the service manager handling my car (two weeks ago) asking for an update but he has not responded. Lastly, one of the repairs that took place when my car was there for two days was to fix my screeching window. But it still screeches. Also, ever since the engine light came on, my remote start doesn’t work which was a real bummer during the hottest week of the year. :( More
by AINYARD
Verified CustomerEmployees Worked With
Does not apply
September 19, 2024
Ryan Wade(12466) was an excellent Service Advisor. Ryan greeted me at my car and was very attentive to my needs. Ryan was knowledgeable, competent , and friendly. Ryan kept me informed about the progr Ryan greeted me at my car and was very attentive to my needs. Ryan was knowledgeable, competent , and friendly. Ryan kept me informed about the progress of my car. Ryan also recommended service needed for my car which I added on to the service of my car. More
by JOEBARNHEISER
Employees Worked With
Ryan Wade 12466
September 16, 2024
Worst service I’ve had there. They left my car running while I was about to leave . He didn’t check the engine thing because he said somebody broke it. You guys were the last ones They left my car running while I was about to leave . He didn’t check the engine thing because he said somebody broke it. You guys were the last ones to service my vehicle. The only ones to be precise so idk what he was talking about. Didn’t want to answer any questions. Was upset I asked to use a different coupon. Asked if I wanted a tire rotation with my oil change. Had me wait n a long time for him to redo the invoice with the better coupon. Told my my car was outside parked far to the back. More
by Sal
Employees Worked With
September 13, 2024
It’s a great dealer except for when I make a service appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet appointment through my Chevrolet app after getting multiple confirmations by email when I show up there’s no such appointment. So is it the Chevrolet app fault or is it Diamond Hills? I’m not gonna be calling them to confirm an appointment when I get multiple confirmations!! Thank you! More
by Ernursy74
September 07, 2024
!st time that I was helped by Ryan in service. Very easy to work with, got on-out quickly. I will be asking for him in the future. This is my 16th Chevrolet and 3rd lease from Diamond Chevrolet to work with, got on-out quickly. I will be asking for him in the future. This is my 16th Chevrolet and 3rd lease from Diamond Chevrolet More
by G.LOY
Employees Worked With
Ryan in service
August 31, 2024
Sales man cheated on selling this truck and the financing company took advantage of the apr number to high i wanted gmc 1.9 to finance my truck and they gave me pnc instead 6.9 company took advantage of the apr number to high i wanted gmc 1.9 to finance my truck and they gave me pnc instead 6.9 More
by alfredobedollamoreno44
Employees Worked With
