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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
406 Reviews

406 Reviews of Diamond Hills Auto Group - Service Center

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June 29, 2025

Customer service and communication was extremely poor and unacceptable. My car was there from Saturday to Thursday with no work done. More

by siberiaa75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the employee.
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Jun 29, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback. I understand your concerns regarding the customer service and communication during your recent experience with Diamond Chevrolet GMC of Banning. It’s important to me that our customers feel valued and informed throughout their service. Please reach out to me directly so we can better understand your specific situation. I appreciate your input, and we aim to improve. Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 27, 2025

friendly people but wait time was bit to long,,,i will be coming back to have other services done More

by APRILBK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
anthony bojorquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : didn't work with any had car serviced
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Jun 28, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback, April! We're glad to hear you found our team friendly and that you're planning to return for more services. I appreciate your patience, and we look forward to providing you with an even better experience next time at Diamond Chevrolet GMC of Banning. Safe travels! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 26, 2025

I called GM due to the fact that I went in for a basic oil change and woke up the next morning with oil all over my garage. Had to have vehicle towed to local dealership to have it looked at. I will never More

by hugoechevarria24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Cabral
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Zamir, Zlatan Pleh, Dylan Maraj
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Jun 26, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your experience with us, Hugo. I understand your concerns regarding the oil change and the subsequent issues you faced. It’s important to us that our customers receive the highest standard of service at Diamond Chevrolet GMC of Banning. I would appreciate the opportunity to discuss this matter further, so please feel free to contact me directly. Your feedback is valuable to us, and we are committed to ensuring a better experience in the future. Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 21, 2025

professional and reliable! that s all what it s needing for a good customer feeling More

by h.huegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 21, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm thrilled to hear that you found Diamond Chevrolet GMC of Banning to be professional and reliable. Providing a great customer experience is our top priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 21, 2025

My Car was at the dealership for 5 hours and did not receive a call regarding what my air conditioner needed. Every time I called, I even had difficulty getting through to the service department. Fina More

by GENIEPETERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Guiterrez Service Advisor, also the Manager, nice guy, give me a ride home
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Jun 22, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you, Genie, for sharing your experience with us. We appreciate your feedback regarding the communication during your visit to Diamond Chevrolet GMC of Banning. It's great to hear that Joe was able to assist you and get your air conditioner working again. However, we understand the frustration caused by the lack of updates during those five hours and difficulties in reaching the service department. We take your concerns seriously and will work on improving our communication and responsiveness. If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for your understanding! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 19, 2025

Service person, Joe, was very helpful and cooperative. Service was completed sooner than expected and very successful. More

by MZELDIN45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in the service department
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Jun 19, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm thrilled to hear that Joe was able to assist you effectively and that your service was completed sooner than expected. At Diamond Chevrolet GMC of Banning, we always strive to provide the best experience for our customers. We look forward to serving you again in the future! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 19, 2025

Andy is Amazing! Everything was explained in great detail. I had no additional questions because he covered everything and gave me some great advice on future need More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jun 19, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you, Darlene! I truly appreciate your kind words about Andy and the positive experience you had at Diamond Chevrolet GMC of Banning. We're thrilled to hear that he provided thorough explanations and kept you updated on the repairs. Your satisfaction is our priority, and we hope to welcome you back for any future needs. Thank you for sharing your experience! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 15, 2025

Arranged an oil change wit Emillo, and everything went off as planned. A quick one stop service. Thank you More

by mn15002009
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emillo
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Jun 15, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful review! I'm glad to hear that your oil change with Emilio went smoothly and that you had a quick and efficient experience at Diamond Chevrolet GMC of Banning. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 14, 2025

Service was great & fast! Staff was very friendly! Looking forward to returning to this dealership since it’s close to home ! More

by STRASBAUGHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Zamir, Zlatan Pleh, Dylan Maraj
Report | Print
Jun 14, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful feedback! I'm thrilled to hear that you experienced great and fast service at Diamond Chevrolet GMC of Banning. Our friendly staff always aims to make our customers feel welcome. We look forward to seeing you again soon—don't hesitate to visit us whenever you're in need! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

June 10, 2025

Always great service at this location. Andy provided fantastic service. He kept me in the loop on the service of my car every 30 mins and explained everything. More

by Nethermae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Jun 10, 2025 -

Diamond Chevrolet GMC of Banning responded

Thank you for your wonderful feedback, Nethermae! We're thrilled to hear about your great experience at Diamond Chevrolet GMC of Banning. It’s fantastic to know that Andy kept you informed and provided exceptional service during your visit. We appreciate your trust in us and look forward to seeing you again soon! Sincerely, Vinnie Maraj vinniem@daliaauto.com ‪(909) 644-5303

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