Diamond Chevrolet GMC of Banning

From start to finish, the staff made me feel comfortable and valued. They explained everything clearly, worked with my budget, and made sure I left happy. Highly recommend! and valued. They explained everything clearly, worked with my budget, and made sure I left happy. Highly recommend! More

Salesman Tim was friendly and prompt in communication, but he lied about the warranty on the car. Told me warranty is covered by GMC anywhere but during paperwork with finance found that it is third party but he lied about the warranty on the car. Told me warranty is covered by GMC anywhere but during paperwork with finance found that it is third party warranty and only valid at this dealership which is useless because I live 100+ miles from it. Also, Sales Manager I talked on phone (only for 2-3 min.) was rude regarding negotiation. I recommend dealership owner to send him for sales training so he can change his attitude. More

Not really helpful hearing were scratching our heads but we don’t know what is wrong with your car especially a 2022 car to boot and they sent me home saying they fixed it just to get towed back the next da we don’t know what is wrong with your car especially a 2022 car to boot and they sent me home saying they fixed it just to get towed back the next day More

Good communication, Emilio did exactly what he said, highly recommend. Another great visit to Banning Chevrolet. highly recommend. Another great visit to Banning Chevrolet. More

The service was great. Promptly received, Andy kindly showed me the reasons for my problem and the solution. Couldn't have asked for more except - was a bit pricey from w Promptly received, Andy kindly showed me the reasons for my problem and the solution. Couldn't have asked for more except - was a bit pricey from what the internet shows for the normal cost of that service. More

Terrible experiences here. I want it to work out since I bought my 2022 GMC sierra here and it is close to home but I have zero confidence left in the service department. Every I want it to work out since I bought my 2022 GMC sierra here and it is close to home but I have zero confidence left in the service department. Every time I go in I can sense the integrity issues and it starts with the front line reps up to the manager Mike who’s sole purpose seems to be playing damage control and to twist everything in a way where they invalidate the customer to not have to cover any charges for terrible work. I’ve had my truck in 3 times in a matter of months with recurring issues (none of these issued appeared until they started doing recommended service at 45k-50k miles). Then all of a sudden these things came up that should have never come up. Truck drove perfectly straight and they said it needed alignment, then alignment has never been straight since. Transmission issues after they did the fuel cleaning (throttle body). Took it back in and it was covered by warranty. They fixed it but tried to charge me for another fuel cleaning (exact same line items and charges) and said “oh yeah remember we talked about it” which was not true. They were just trying to collect something from me since I had a $0 invoice. Complete xx. Then the rep came back and said oh yeah there was more build up so the tech had to do it again which is comical to need this less than 1 month apart. That was two weeks ago and I’m waiting for the manager to get back to me but I’m clearly not a priority for him so Ill be escalating to the controller for the region. More

Joe was so helpful getting us the service we needed and explaining why these services were important for the optimal operation of the car. explaining why these services were important for the optimal operation of the car. More

The service writer was very knowledgeable on my vehicle and took steps to see that I got the best deal possible on the work performed. and took steps to see that I got the best deal possible on the work performed. More

My impression was very positive. I felt that I got great deal on an awesome automobile. I will work with the same salesman on my next purchase for sure I felt that I got great deal on an awesome automobile. I will work with the same salesman on my next purchase for sure More

Very good and easy check-in, good advise given was waiter, completed as promised, made follow-up appointment waiter, completed as promised, made follow-up appointment More