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Diamond Chevrolet Buick GMC Cadillac

Auburn, MA

4.2
269 Reviews

768 Washington Street

Auburn, MA

01501

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269 Reviews of Diamond Chevrolet Buick GMC Cadillac

February 25, 2011

My dealings with Diamond Auto Group have always been excellent. They have always been very friendly and accomidating. This purchase went very well. The Terrain was ready and parked inside the showroom b More

by dickjohn47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhimiter Lako, Derek DiFederico, Kevin Yarber
February 21, 2011

Diamond's new facility in Auburn is beautiful, I had an excellent experience! I received professional courteous service and received the best deal in town. Ryan helped me find the right vehicle in my price More

by sgallo27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan M.
February 19, 2011

Diamond Chevrolet service department outright lies about what they will do an what the charges are. My 2006 Chevrolet Cobalt went in for a covered service pertaining to an ECM error present, requiring repr More

by scort2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Mar 04, 2011 -

Diamond Chevrolet Buick GMC Cadillac responded

THE COBALT CAME IN FOR A CHECK ENGINE LAMP.THE CUSTOMER WAS QUOTED 1.0 DIAGNOSIS 109.95.THERE CAN BE MANY REASONS FOR THE CK ENGINE LAMP TO COME ON . THE CUSTOMER WAS ADVISED OF SAME AND ALSO TOLD THAT THE BULLETIN DOES NOT ADDRESS THAT CONCERN,THE TSB NUMBER IS 09014 SPECIAL POLICY COVERAGE. THE TSB IS TO ADDRESS THE INABILITY TO RESPOND TO SINGLE INFORMATION REQUESTS MADE BY THE OBD TEST DEVICE,WHICH WILL TRIGGER A CHECK ENGINE LAMP, THE CUSTOMER WANTED TO PROCEED ANYWAY .THE CUSTOMER'S VEHICLE CAME IN WITHOUT THE CHECK ENGINE LAMP ON. THE SCANNING OF THE SYSTEM REVEALED A CODE THAT INDICATES A MISFIRE IN THE HISTORY (PO300),THE LIGHT WAS NOT ON WHEN WE SCANNED IT. THE TECH PUNCHED ON THE JOB AT 10.1 HOURS AND PUNCHED OFF AT 10.4 .3 TENTHS OF AN HOUR. WE ONLY CHARGED THE CUSTOMER THE TIME WE HAD ON THE JOB,IN SPITE OF THE FACT WE COULD HAVE CHARGED THE FULL HOUR THE CUSTOMER APPROVED.I HAVE ATTEMPTED TO CONTACT THE CUSTOMER ON 02.21.11 AT 12:08 PM I LEFT A VOICE MAIL AND RECEIVED NO RESPONSE. ADDITIONALLY, THE TSB CLEARLY STATES “repairs to address such concerns as check engine lamp,stored diagnostic codes,unset readiness monitors,component ckt repair or replacement DO NOT APPLY TO THIS COVERAGE . “

Mar 04, 2011 -

scort2 responded

Imperial Chevrolet took the same car for the same issue and did the ecm reprogramming which corrected the issue.

Mar 04, 2011 -

scort2 responded

Dealer never made any contact attempt until Thursday 3/5 after Chevrolet customer service was contacted!

December 09, 2010

I have NEVER had such a pleasurable experience when buying a new car. Dana was GREAT to work with - he explained different leasing options and truly went the extra mile to ensure I was satisfied. More

by MikeJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Laperle
December 04, 2010

I ordered a 2011 Chevy Tahoe but was having a real difficult time deciding on the color. For such an expensive vehicle, many of the colors are not very exciting. In other words, you can't walk away fr More

by David P. Doherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Woodbury, Jay Henry, Bob Zalanski, David Massard, Steve Whelan
November 25, 2010

This was a horrible experience. I saw a car for about $9,000 and somehow they jacked up the price to $14,000 without explaining any of the extra prices to me. After I found that out, they tried to force More

by Patito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark and Mike
Nov 26, 2010 -

Diamond Chevrolet Buick GMC Cadillac responded

Diana, My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I have spoken to the sales person and sales manager who interacted with you as well as the business manager that prepared the paperwork for your transaction and have also reviewed the documents to make sure I understand what happened. You visited our dealership last Sunday to look at a 2005 Chevy Aveo we had advertised in print and on the web. Because another customer had purchased this vehicle prior to your visit, the salesperson showed you a 2009 Kia Rio with 15,247 miles and offered it to you for the advertised price of $9,999, which was the price agreed upon by you and the salesperson. When you met with our business manager to complete the transaction and discuss financing arrangements, he offered you a 5 year/ 100,000 mile extended warranty for $1,399. The final price, which included Mass sales tax, title, registration, inspection fees as well as a dealer documentary fee (which is allowed under Massachusetts law) brought your total to $12,665.94. You wrote a check for $2,000 to our dealership as a deposit on the vehicle, signed a finance contract with Ally bank and all forms needed to register and title this vehicle. On Monday morning, you called the dealership to cancel your deal. After the morning phone call and after meeting with you at 5:00 pm Monday, we honored your request, to cancel the deal and we returned your (undeposited) check for $2,000. I’m sure the sales team tried to persuade you to reconsider your decision, and perhaps that rubbed you the wrong way. If this is the case, I sincerely apologize to you . I also want you to know that, although the salesperson was disappointed in losing your business, no discourtesy was meant on his part. Finally… We DO get it. You wouldn’t have taken the time to write this letter unless you were dissatisfied with us. Our intent was not to create a horrible experience, and I’m sorry that you feel that way. As you are aware, perception not only becomes reality but it does so rapidly in the digital age. This letter will be the focus of our next weekly sales meeting. I hope you will give us another opportunity to do business with you in the future. If you have any questions about this matter that were not answered in this response, please don't hesitate to call me or to send me an e-mail or both, for that matter. Jay Henry Quality Manager Diamond Chevrolet Buick GMC Cadillac 768 Washington St. Auburn, MA jhenry@choosediamond.com My cell ph: (508) 579-5535

November 24, 2010

I purchased a Cadillac CTS4 from this dealership... They were very professional and helpful explaing all details of the vehicle and specifications. They also answered all my questions about the vehicle in d More

by brians2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick ElGhoul
November 22, 2010

I visited Diamond to test drive 2 vehicle of choice between a Lacrosse and an Acadia. Nikhol Harwood was very accomodating and gave me the information and test drives to help me with my decision. i p More

by PSConti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikhol Harwood
November 08, 2010

I went in to return a GMC lease and found the staff and show room to be so comfortable & friendly I decided to look for another purchase, within a few hours later I drove off in a new Buick regal. They wer More

by sewans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin f. Rich Salmon, Bob Z
October 24, 2010

Friendly service and no hassels! Kept in contact throughout the process and was always available if i called or went to the dealership. Service and respect from a dealership that helped me purchase More

by solo4223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikhol Harwood