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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
294 Reviews

294 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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May 19, 2024

I was treated like I was a favorite customer. The service advisor was very friendly and professional. More

by juliesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 21, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your positive experience with us, Julie! We are thrilled to hear that our service advisor provided you with friendly and professional service. At Diamond Buick GMC Palmdale, treating all our customers like favorites is our top priority. We look forward to welcoming you back in the future! Sincerely, The Diamond Buick GMC Palmdale Team

May 17, 2024

Francisco and Juan are great! Great service and fairly priced. I appreciate everything you guys do! More

by brittanydoddxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco (service dept)
May 20, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the kind words, Britanny! We're thrilled to hear that Francisco and Juan provided you with great service. We appreciate your support and look forward to serving you again at Diamond Buick GMC Palmdale! Sincerely, The Diamond Buick GMC Palmdale Team

May 16, 2024

I’m happy with the service I received During the service that was performed on my Vehicle Thank you More

by TREEDOCTOR66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
May 17, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you! We appreciate your kind words and are delighted to hear that you were happy with the service you received at Diamond Buick GMC Palmdale. We look forward to serving you again in the future. Drive safely! Sincerely, The Diamond Buick GMC Palmdale Team

May 13, 2024

Francisco very professional and friendly kept me up to date on my car will def take my car back in the futere More

by TRANK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
May 15, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words and positive feedback! We are thrilled to hear that Francisco provided you with professional and friendly service, keeping you up to date on your car. We look forward to welcoming you back to Diamond Buick GMC Palmdale in the future. Sincerely, The Diamond Buick GMC Palmdale Team

May 11, 2024

It seems like I was gotten down there on false pretense. I was told I could get into the car I wanted then they gave an outrages monthly payment for the car I wanted. Then the cars that they offered me wasn More

by DEE.DJ40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
May 13, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We appreciate you taking the time to share your experience with us. We understand your frustration with the payment options and the car selection process. At Diamond Buick GMC Palmdale, we strive to provide our customers with a transparent and stress-free car buying experience. Your feedback is valuable to us, and we would like the opportunity to address your concerns. Please feel free to reach out to our team so we can discuss your situation further and work towards a resolution. Thank you for sharing your feedback, and we hope to improve your experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

May 08, 2024

Iris was great! It took longer than I had hoped, and since your shuttle does not go out to Green Valley, I had to wait. More

by SHANNONZERILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
May 10, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your feedback with us. We appreciate your kind words about Iris. We understand your concern about the wait time and the shuttle service. Please feel free to reach out to us directly so we can address any issues and ensure a better experience in the future. We value your business and strive to provide top-notch service at Diamond Buick GMC Palmdale. Sincerely, The Diamond Buick GMC Palmdale Team

May 05, 2024

Great service. They get me in and out. Car runs great! I’m never there more than an hour. More

by SCARVEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
May 08, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Diamond Buick GMC Palmdale Team

May 04, 2024

The service was quick and my truck was running fine after an oil change. This place is great. More

by IAMCONTRERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irna
May 07, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your review! We're glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. Sincerely, The Diamond Buick GMC Palmdale Team

May 03, 2024

Lack of respect. Management are very disrespectful. They lie about something wrong with your vehicle and it's not. They boost up the price on their service as if the More

by mkd1980777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni the wanna be GM
May 06, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback. Here at Diamond Buick GMC Palmdale, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Diamond Buick GMC Palmdale Team

May 01, 2024

Took my vehicle into Diamond GMC due to an engine warning light coming on. The service department keep me informed on diagnosing the problem and the repairs were completed in a timely fashion. More

by CURT1033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 04, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for the kudos, Curt. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Diamond Buick GMC Palmdale Team

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