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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
306 Reviews
Call Service Center (760) 422-5865

306 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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September 06, 2024

I brought my truck here for some issues my truck was having with the torque converter and in the process of fixing that issue they found that there was a misfire in the engine. When I picked up the veh More

by DGIOVANNI24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Sep 09, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us regarding your truck. We understand your frustration with the miscommunication and the issues regarding the torque converter and engine misfire. We appreciate your feedback, as it is crucial for us to address concerns like yours. We encourage you to reach out to us directly at Diamond Buick GMC Palmdale to discuss this matter further. We are committed to providing our customers with the highest standards and would like the opportunity to make things right. Your satisfaction is important to us, and we hope to resolve this issue promptly. Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Barrett Howell our check in representative was very knowledgeable and very personable from beginning to pickup and so far we are satisfied with the mechanical work. More

by KETTLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howell is the only person we had contact with and would give him a 5 star rating
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Sep 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that Barrett provided you with knowledgeable and personable service during your visit to Diamond Buick GMC Palmdale. It's great to know that you're satisfied with the mechanical work as well. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Iris is the service writer I request when my truck needs service. She is pleasant to work with and always keeps me informed while I’m waiting. When something unexpected happens she takes care of it. She inf More

by DOUGNICHOLAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Sep 06, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback, Doug. We're thrilled to hear about your positive experiences with Iris at Diamond Buick GMC Palmdale. She truly values keeping our customers informed and ensuring their service needs are met effectively. We appreciate your comments regarding the couches in the service waiting area. Your comfort is important to us, and we will certainly take your feedback into consideration as we strive to improve our facilities. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Brought my car in for oil change. Received quick service. Work was performed in about an hour. More

by SILVEREXPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Sep 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you received quick service for your oil change at Diamond Buick GMC Palmdale. We strive to complete our work efficiently, and it’s great to know we met your expectations. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Staff was great, might need a bit more communication on the progress of fixing your vehicle but overall service was excellent. More

by FRANCISCO.MONTES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Sep 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Francisco, for your positive feedback! We're glad to hear that you found our staff great and that you were pleased with the overall service at Diamond Buick GMC Palmdale. We appreciate your suggestion regarding communication on vehicle repair progress and will certainly work on improving that aspect. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 29, 2024

Best friendly staff, repairs are always done fast, nice facility. I just wished a car wash was available More

by JONA KARDISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
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Aug 30, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review, Jona! We appreciate your kind words about the friendly staff and the quick repairs at Diamond Buick GMC Palmdale. We're glad you enjoy our facility as well. Your feedback regarding a car wash is noted, and we will take it into consideration for the future. We look forward to serving you again! Sincerely, The Diamond Buick GMC Palmdale Team

August 29, 2024

I have purchased two diesel trucks from this dealer and have enjoyed all the interactions over the years. Super communications with the service department and sales personnel. I will continue to be be a c More

by REG7CHOIRBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your loyalty to Diamond Buick GMC Palmdale and are thrilled to hear about your positive experiences with our service department and sales personnel. It's always a pleasure to assist customers like you, and we look forward to serving you for many more years to come. Don’t hesitate to reach out to us anytime you need assistance! Sincerely, The Diamond Buick GMC Palmdale Team

August 29, 2024

The service provider was an awsome guy, who was thorough and informative and prompt, definitely going back More

by sawdoff35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember guys name
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Aug 30, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service team at Diamond Buick GMC Palmdale. We appreciate your kind words about our attentive service provider. We look forward to welcoming you back soon! Sincerely, The Diamond Buick GMC Palmdale Team

August 28, 2024

The service department was very helpful and friendly. I was greeted when I arrived. Iris was very helpful and attentive. More

by juliesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Aug 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that our service department provided you with helpful and friendly assistance. It's wonderful to know that Iris made your visit a positive experience. We appreciate your feedback and hope to see you again at Diamond Buick GMC Palmdale! Sincerely, The Diamond Buick GMC Palmdale Team

August 24, 2024

GREAT CUSTOMER SERVICE FROM PHILIP SALAS HE WENT OUT OF HIS WAY TO PERFORMED A GREAT CUSTOMER SERVICE AND JOB ON A FIRST RESPONDER VEHICLE. THANK YOU, PHILIP SALAS. More

by SELIN.DABOUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILIP SALAS
Report | Print
Aug 27, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your kind words about Philip and his dedication to providing excellent customer service, especially on your first responder vehicle. At Diamond Buick GMC Palmdale, we strive to go above and beyond for our customers. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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