Diamond Buick GMC Cadillac Palmdale - Service Center

I took my SUV for service. they replaced the exhaust because it was leaking. it cost around $956. this morning I started my car and I have same problem. I left my car there al they replaced the exhaust because it was leaking. it cost around $956. this morning I started my car and I have same problem. I left my car there all day. this is not good. it is costing me money and time. I have an appointment for them to check it out again on Monday. Lisa More

They took very good care of us and they took care of my wife’s Cadillac wife’s Cadillac More

Oil change appointment took much longer than expected. Poor communication on why it was delayed. No paperwork to show what services were provided. Poor communication on why it was delayed. No paperwork to show what services were provided. More

They sell me a gmc Yukon that was involved an accident they fixed before they sell it to me but they never told us anything I still have to deal with them because since the day 1 they don’t want to take r they fixed before they sell it to me but they never told us anything I still have to deal with them because since the day 1 they don’t want to take responsibility is the worse experience I ever had to bad customer service and all the cars have some damage of paint or parts they not take care of clients I waited four months to get the second key because they lost it also I never received the owner manual 5 months and still waiting for the manual worst dealership and so stressful that also Tony Manuel and the rest of the workers don’t care about you they sale the car after that they don’t care about you or if something is wrong they don’t fix anything this is a fraud because is not in the contract More

Very nice people and a great deal on service, comfortable waiting area and good coffee. waiting area and good coffee. More

Excellent experience on my 2020 Escalade. Barret was the customer service rep. who helped me. I had about 70k miles on my car, and knew it was in need of new tires, alignment, and a lot of Barret was the customer service rep. who helped me. I had about 70k miles on my car, and knew it was in need of new tires, alignment, and a lot of things that are common at the 5 year point. He not only told me what the car needed, he expressed what could wait a bit longer if needed. That is rare in my experience, as many service agents push that things must be done right away. As a result, I had the dealership repair the bigger issues I was having, specifically the tires, the alignment, and the brakes. I will be going back to finish the other repairs soon, as the work that they already did made the car run and feel brand new. It sounds cliche, but it was remarkable. And Barret was a good guy, and pleasant to work with. I recommend this dealership, based on the knowledge of their service department, the quick turnaround they accomplished on the repairs, and the quality of the work. They also were able to get my car into the shop quickly, and back out in just over a day. I found the costs to be in line with, if not better than some other dealerships. And let's face it, if you buy an Escalade, they are not discount cars. That said, when the total cost came in for the first set of repairs, Barret found some GMC offers and deals that help reduce the cost several hundred dollars. And that was the extra mile, which is one more reason I will return. More

The service department has always taken care of me at Diamond GMC. Emergencies, not having an appointment, my hectic schedule, doesn’t matter. They’ve gotten my vehicles into the shop and back to me fast Diamond GMC. Emergencies, not having an appointment, my hectic schedule, doesn’t matter. They’ve gotten my vehicles into the shop and back to me fast and they stand behind their work. More

I love Diamond Buick GMC. It's close to home. I can get anything done there. and my service advisor was awesome! It's close to home. I can get anything done there. and my service advisor was awesome! More

Bad customer service, poor communication, bad service no parts no good control on customer service parts no good control on customer service More

Really appreciated Phillip Salas. Great customer service! You need to work on integrating your Cadillac app appointment system with your in-store system so they correlate Great customer service! You need to work on integrating your Cadillac app appointment system with your in-store system so they correlate More