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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
306 Reviews
Call Service Center (760) 422-5865

306 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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September 27, 2024

Dropped off 2016 Chevy Suburban for engine light (cold start/rough idle). After more than a week they were unable to figure out or fix issue. Claimed a misfire of some sort. Rude service advisers, never c More

by ESPI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Limon
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Sep 30, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with the engine issues on your 2016 Chevy Suburban and the lack of communication during the repair process. Your feedback is valuable, and we appreciate you bringing this to our attention. We strive to provide great service, and it seems we fell short in your case. If you would like to discuss this further, please feel free to reach out to Diamond Buick GMC Palmdale directly. We hope to improve and provide a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

September 26, 2024

Service was done. It took a long time, and I have not received my GMC rewards regarding my service as of today. More

by MONTY19552002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know any of these people
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Sep 27, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback! We appreciate you choosing Diamond Buick GMC Palmdale for your service. We understand that your service took longer than expected and that you haven't received your GMC rewards yet. Your experience is important to us, and we encourage you to reach out to us directly so we can assist you further. Thank you again for sharing your thoughts! Sincerely, The Diamond Buick GMC Palmdale Team

September 26, 2024

Iris and her crew were amazing and helpful. They went above and beyond with getting my service done on my new truck. Highly recommend. More

by Victor Mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
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Sep 27, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your kind words! We're thrilled to hear that Iris and her team provided you with exceptional service for your new truck at Diamond Buick GMC Palmdale. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

Francisco is great. Very attentive to our needs. He has good customer service. He explained everything thoroughly. More

by HGUTIERREZ661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in service department.
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Sep 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us at Diamond Buick GMC Palmdale. Our team takes pride in providing attentive service and thorough explanations. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

Very friendly place to be been coming here for nine years it’s always the same. They’re all friendly people. More

by LADYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Report | Print
Sep 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past nine years and are thrilled to hear that you've consistently had a positive experience with us at Diamond Buick GMC Palmdale. Our team is dedicated to providing friendly service, and it’s wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 25, 2024

I am completely satisfied with the work done and car is back on the road More

by IRLENE.WESLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Sep 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your positive feedback! We're thrilled to hear that you're completely satisfied with the work done and that your car is back on the road. At Diamond Buick GMC Palmdale, we strive to provide excellent service, and it's wonderful to know we've met your expectations. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

Very happy with customer service, friendly and professional, work was done in a timely manner. More

by ESTEFANIASCHIMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Report | Print
Sep 24, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you were happy with the customer service at Diamond Buick GMC Palmdale. Our team strives to provide friendly and professional service, and it’s great to know that your work was completed promptly. We appreciate your feedback and look forward to serving you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

I love this dealership, I’ve had my GMC Acadia since 2017 and it’s still working like new. Their service team is amazing, especially Phillip! 10/10 recommend to anyone wanting a dealership they can trust More

by ASHLEY_PORCIUNCULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Salas
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Sep 24, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We're thrilled to hear that you love your GMC Acadia and that it's serving you well since 2017. It's great to know that our service team, especially Phillip, has made a positive impression on you. We truly appreciate your recommendation and look forward to assisting you at Diamond Buick GMC Palmdale again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 13, 2024

Phillip and the service staff were amazing. They worked efficiently and in a timely manner. I highly recommend them. More

by GINABELLA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Sep 16, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Gina, for your wonderful review! We’re thrilled to hear that you had an amazing experience with our service staff at Diamond Buick GMC Palmdale. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 09, 2024

The service guy never responded to my call or won’t call back with the issues of my vehicle More

by Stacie Oldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Stacie, for bringing this to our attention. We understand your frustration regarding the lack of communication about your vehicle issues. We appreciate your feedback and are committed to ensuring our customers receive the support they need. This information will be passed along to management and we hope to be in touch shortly with more info. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

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