Diamond Buick GMC Cadillac Palmdale - Service Center

Phillip Salas, was the service advisor on my first servicing at this dealership, we took my car 2019 Cadillac CTS in for a problem we were experiencing, they promised us they would contact us when car servicing at this dealership, we took my car 2019 Cadillac CTS in for a problem we were experiencing, they promised us they would contact us when car is ready that day, but however they did not call, so we called and spoke to Phillip, he told us that they were unsuccessful in finding the problem that we were experiencing with the car, so he suggested that they would need it for another day to check it again, they had it for almost a day, then called us near closing time and said to come and pick up the car as they again said they failed to find the problem, we then came to pick up the car and Phillip told us that the problem could of been the Auto Stop was doing what it was suppose to do, we then told him that it was off as we disabled the auto stop and the car should not be shutting off, we continued to have the stalling for a few more days then it stopped stalling one day on it's own, so problem fixed itself, don't know how or why but happy it did. We recently reluctantly went back to Rally GM Store to have an oil change, new filter and to install a new cabin filter on the car, I was very happy with their work the second time and they did not charge us much, happy with that as well, I guess we will forgive them for the first visit not being satisfactory, but if they fail us next time I will no longer use that Rally GM Store for my servicing needs. On this second visit I will give them five stars for their service in all aspects. More

They didn’t do good, I took my Tahoe for repair, they told me a price and it didn’t fix the problem. They called me and said that the initial price was just a starting point and that it was actually some told me a price and it didn’t fix the problem. They called me and said that the initial price was just a starting point and that it was actually sometime else that needed to be fixed. They were playing the guessing game. More

Rally is very professional. Has COVID precautions. Kept me informed on how long til my oil change is done. I only go to rally for my oil change. me informed on how long til my oil change is done. I only go to rally for my oil change. More

Horrible parts service and customer relations WARNING!!!!! Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 da Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned..... More

Great service If you want a dealership that has years of experience from technicians to management then Rally is the place to service your vehicle. The other GM dea If you want a dealership that has years of experience from technicians to management then Rally is the place to service your vehicle. The other GM dealership in Antelope Valley is horable in comparison to these guys. Rally has the most knowledgeable people in the business. I brought my car in with a problem that no one could fix and they fixed it in 20 minutes wow great service More

repair at Rally GMC I just had my GMC Acadia repaired at Rally, as always the staff is professional and friendly and the work was done correctly and fast. I just had my GMC Acadia repaired at Rally, as always the staff is professional and friendly and the work was done correctly and fast. More

poor service Refused to honor warranty preformed by another shop and refused to give me a separate work order so that I could be reimbursed by the other dealer shi Refused to honor warranty preformed by another shop and refused to give me a separate work order so that I could be reimbursed by the other dealer ship said that they could figure it out. When I asked for my old part back they brought me two small pieces of a gasket. Manager talked over me and refuse to drop it even after I said we are go let it go. I would recommend not going there. The service advisor made a good effort and was appreciated not his fault. More

Customer service The employees are friendly and eager to help. I always go there to have my car serviced. Transportation is provided if the service takes longer than y The employees are friendly and eager to help. I always go there to have my car serviced. Transportation is provided if the service takes longer than you are willing to stay. More

Terrible customer service Rally has terrible customer service. We called them after our transmission went out. They looked up our VIN and said it was under warranty. We chos Rally has terrible customer service. We called them after our transmission went out. They looked up our VIN and said it was under warranty. We chose to have our Buick towed 50 miles to them since it was under warranty vice letting a local auto place replace it. Once Rally received the vehicle they told us it wasn't under warranty. Instead of taking responsibility for the misinformation and manipulation, they told us there was nothing they could do. Corporate GM discounted the transmission but Rally didn't discount their labor or their charges at all. They passed the buck for their mistake to us and corporate GM. The lady on the phone was rude and didn't take responsibility. Don't waste your time with Rally. They are full of manipulation and misinformation. Very disappointed and won't be back. More

Over charged us after what was quoted. Employee refused to return<br>our phone calls, we had to contact Cadillac to get a refund.<br>Because of this poor service, we will not buy another GM car.<br>My busi to return<br>our phone calls, we had to contact Cadillac to get a refund.<br>Because of this poor service, we will not buy another GM car.<br>My business will go to Toyota or Honda next time. More