Diamond Buick GMC Cadillac Palmdale - Service Center
Palmdale, CA
310 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center
Not the service I expected. We were told the car would be ready in an hour so we decided to wait. Two and one half hours later the car was ready. In the past our Cadillac was wa We were told the car would be ready in an hour so we decided to wait. Two and one half hours later the car was ready. In the past our Cadillac was washed and ready to go. We were very disappointed in our service. Not the super service we have had in the past. Other high end automotive companies have treated us better. More
The issue (Lane Departure Warning, LDW, system not working completely correctly, specifically the audible or vibrating warning ) that prompted the visit was not resolved. The Technician reported that working completely correctly, specifically the audible or vibrating warning ) that prompted the visit was not resolved. The Technician reported that the issue was resolved, however further review by the Service Advisor Robin indicates that the failure of the warning components of the LDW system may be and unintended consequence of a recent Recall repair of the rear camera system. The LDW system warning beeps or seat vibrations were working correctly prior to the Recall repair. Other functions of the LDW system are working as indicated by the Technician. However the LDW System is ineffective without the audible or seat vibrations warnings. More
My advisor took care of me. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. More
I had some bad experience with other sales advisor multiple times. However, the customer service has been great with Iris and I make sure I only go with her. She knows how to treat a customer right wh multiple times. However, the customer service has been great with Iris and I make sure I only go with her. She knows how to treat a customer right which is the only reason I come back to this location to do services for my car. More
GMC Acadia to Diamond Buick GMC Palmdale previously known as Rally, I brought it in because it was having hard shifting and when accelerating, it would sputter and go into reduced power previously known as Rally, I brought it in because it was having hard shifting and when accelerating, it would sputter and go into reduced power mode where it would almost come to a rolling stop . Prior to bringing it to the dealer I had done everything to the best of my ability to fix the P0420 code along with the hard shifting, sputtering, and the reduced power mode with no resolution. I was tired of throwing good money after bad. I am a hard working single mother, so I had decided to take my car to the dealership I thought they would be able to put an end to all my troubles as this is their area of expertise and I would be able to move forward with a problem free, dependable vehicle. Well to my dismay my problems with this dealership were just beginning, costing me more than I ever imagined, and a long road of high expectations, promises and ultimate disappointments . The service technician Ivan advised me that I had a misfire on cylinder #1 and that my cat needed to be replace but prior to bringing the car to the dealer I took it to D&D muffler, they did a compression check and stated that my cats had no clogs it had a cat code which was P0420 and it could be several different things causing that cat code to go off, but the dealership Ivan said I needed to replace the coil pack and spark plug on cylinder #1 and stated that my car would be fixed except for the cat code which would not affect the way my vehicle would drive. OK great, I paid for the repairs and was on my way . Well to my disappointment I didn’t even make it home before my car was doing the same thing if not worse than before. Keep in mind they had it from April 22-27, 2022. They would not provide me a rental, therefore, I was left with no car, no means of transportation, to get around and do the necessities or things with my 6 year old. I had come here for a summer visit and was unable to do anything for the summer with my son, for the exception of watching the paint dry on the walls. Ivan told me to bring it back and they would take another look at it, so May 5,2022 I brought my car back to Diamond GMC . Ivan called with an update and notified me that my tork converter and fuel pump needed to be replaced expensive parts to replace especially in my situation as a single mom visiting for the summer from Idaho. So I double checked with Ivan, are you sure this is going to fix it because I can’t just be throwing money into it hoping for resolution. He confirmed that it would besides the P0420 code which again would not affect the way the car drove so I confirmed the replacement and I was going to look into getting the tork converter replaced in a couple weeks . So after that replacement a couple weeks go by and my car is still doing the SAME thing. I looked into getting it done elsewhere since I no longer trusted Diamond's work ethic, honesty, or work to be done right. but they had said something along the lines of it having to go through the dealership. So I bring my car into Diamond again to have the tork converter replaced, I get a different service provider Robin by this time she contacted my extended warranty company they said someone would come out to confirm that the tork converter needed to be replaced within 24 to 48 hours 4 days go by, maybe more ( keeping in mind that I had no vehicle or means of transportation) so I obtained a rental car (out of pocket) no consideration from Diamond to provide anything (which they could have as a gesture of goodwill) for my son and I knowing full well our situation. The gentlemen that came out from my warranty company said that the cat needed to be replaced first before considering replacing the tork so mind you I’ve had a rental this whole time when I dropped car off with Robin coming out of pocket because warranty company hasn’t approved the claim so I order a new cat cost came out of pocket again so another week goes by with my car just sitting at the dealer with nothing being done to it I was advised that if I picked up my car until cat had arrived I would lose my place inline for the repair and I would be on the waiting list for 3 weeks so left it there I asked if I could put the cat on myself so I didn't have to come out of pocket for the labor they said no, got the cat and they put it on then contacted warranty company again had to wait another 24 to 48 hours to have another person come out to confirm the repair they finally approved the claim they said they would reimburse me cost for rental for 2 days while they put the tork converter on by that time I had no money left for a rental. More