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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
306 Reviews
Call Service Center (760) 422-5865

306 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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October 19, 2024

Responsive to Customer concerns. Revealed source of customer’s concern along with aging part deterioration. Offered viable solutions More

by C3731
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Oct 22, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your fantastic review! We greatly appreciate your positive feedback about our responsiveness to customer concerns and our ability to provide viable solutions at Diamond Buick GMC Palmdale. It's our goal to ensure all our customers feel heard and supported. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 15, 2024

Good serives good customer service good speed of serives and employees where very friendly and would use service again More

by RALEJL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marroquin ;Irasema
Report | Print
Oct 17, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced good service and friendly staff during your visit to Diamond Buick GMC Palmdale. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 14, 2024

Pleasant and courteous. They call you and let you know when your car is ready. More

by PATTYGRAUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Oct 16, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're glad to hear that you had a pleasant experience with us at Diamond Buick GMC Palmdale. Our team strives to provide courteous service and timely updates, and it’s great to know that we met your expectations. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 11, 2024

It was the best experience at this dealership I’ve ever had. Shira was so sweet and great at her job! It was done quickly. They were great! More

by dmiles3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shira 5 stars
Report | Print
Oct 14, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We're thrilled to hear you had the best experience at Diamond Buick GMC Palmdale. It's fantastic that Shira made a positive impact during your visit and that everything was done quickly. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 09, 2024

My service tech is the best Shira did a great job helping me with all the different repairs and got me out within days More

by Xman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shira
Report | Print
Oct 10, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that Shira provided you with excellent service and that your repairs were completed promptly. At Diamond Buick GMC Palmdale, we strive to ensure every customer has a great experience. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 08, 2024

I have service done on my car September 3, 2024. I have some concerns the service was rendered but my problem I don’t feel was resolved you they retract my car a couple of times they said they also More

by MONTY19552002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who management is
Report | Print
Oct 09, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 03, 2024

Really disappointed that they do not offer Saturday service anymore. The weekend is the best time for me to service my vehicle. More

by ROSALINDLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 04, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your thoughts with us. We understand how important it is for our customers to have convenient service options, especially on weekends. While we currently do not offer Saturday service, we appreciate your feedback and will take it into consideration as we strive to improve our offerings at Diamond Buick GMC Palmdale. Please feel free to reach out if you have any questions or need assistance with your vehicle. Sincerely, The Diamond Buick GMC Palmdale Team

October 02, 2024

Shira (not sure how to spell her name) was awesome! I was out of town and she took care of getting my car repaired since my niece was helping with my car problem. Great job!! Thank you. More

by KARAELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shira (not sure if spelling)Service Dept
Report | Print
Oct 04, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We're thrilled to hear that Shira provided you with excellent service while you were out of town. At Diamond Buick GMC Palmdale, we strive to take care of our customers, and it sounds like Shira really exemplified that. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 01, 2024

Great service advisor- very professional and knowledgeable. Will be back for future repairs and service on my Denali. More

by lovepurple67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Oct 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with our service advisor at Diamond Buick GMC Palmdale. We look forward to assisting you again with your Denali for future repairs and service. Don’t hesitate to reach out whenever you need us! Sincerely, The Diamond Buick GMC Palmdale Team

September 28, 2024

Problem wasn’t solve, car broke down 100 miles afterwards I’m not feeling safe driving a GMC More

by OFELIA.GANDARILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 30, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand that having your vehicle break down shortly after service is concerning, and your safety is our top priority at Diamond Buick GMC Palmdale. We appreciate your feedback and encourage you to contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we want to ensure that you feel safe in your vehicle. Sincerely, The Diamond Buick GMC Palmdale Team

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