Diamond Buick GMC Cadillac Palmdale - Service Center

Always courteous & helpful. No scheduling problems. They listen to your concerns. Always on top of recalls. No scheduling problems. They listen to your concerns. Always on top of recalls. More

Waited almost 3wks for repairs. Items that were discussed for repair were not listed on invoice and didn't get fixed, so now I have to schedule another appt. I got a GM mirror on my Items that were discussed for repair were not listed on invoice and didn't get fixed, so now I have to schedule another appt. I got a GM mirror on my Cadillac that doesn't come close to matching. The sensor that they supposedly repaired came on a mile from the dealership. I had to initiate all communication during the repair process. The service I got was that of a aftermarket repair shop, Not what you'd expect from a Diamond Cadillac dealership. Very disappointing. More

Been coming here for years to buy and to service. Sometimes are better than others, but lately has been very good. I appreciate my leather seats being covered in plastic, and paper being put on the f Sometimes are better than others, but lately has been very good. I appreciate my leather seats being covered in plastic, and paper being put on the floor. I appreciate the walk-around prior and the photos. I appreciate the typed white receipt printed page vs a pink NCR that I can't read. Since Johnny left I was concerned that I would not be treated as special, but Robin has been exceptionally picking up and tending to my needs. I feel valued here and have a fair amount of confidence in the work, or at least my options if something isn't right. Call me spoiled, but when you buy a Cadillac you expect a certain level of service. They took away free maintenance, and loaner car an d now car wash as well. Not sure what goes next, but it seems they are doing their best. I feel bad that Robin had to go get my car herself, as the porters did not bring it up. Thank you. More

Pleasant. experience, Dealership where I bought my 2017 Cadillac CTS, been coming here ever since. My service advisor was very courteous and professional answer experience, Dealership where I bought my 2017 Cadillac CTS, been coming here ever since. My service advisor was very courteous and professional answering all my service related concerns, even provided a shuttle to local restaurant/mall since I am from out of town and service took several hours as expected. More

Personnel checked my vehicle in for recall service and provided shuttle service for the 6 hours they had it. provided shuttle service for the 6 hours they had it. More

Good service and short wait time, service management was very informative , not too expensive, I will return. very informative , not too expensive, I will return. More

Came in for oil change,Robin was my service advisor, 24 pt inspection,was very happy with time line for service everyone was very nice and professional,I’ll be back . Thank you Loyd H pt inspection,was very happy with time line for service everyone was very nice and professional,I’ll be back . Thank you Loyd H More

Service was great, but I forget to use the $25 gift card from you, can I bring it in and get a $25 rebate on my Discover Card? from you, can I bring it in and get a $25 rebate on my Discover Card? More

Every visit the people have been very professional and helpful! Robin is outstanding and has a way to make you feel at home. helpful! Robin is outstanding and has a way to make you feel at home. More

This was a rescheduled appointment for an oil change, the previous day was a disaster. Fortunately, the Service Advisor, Francisco Gomez, did an excellent job to ensure this appointment went without an issu previous day was a disaster. Fortunately, the Service Advisor, Francisco Gomez, did an excellent job to ensure this appointment went without an issue. He kept me informed on my vehicle progress and the job was completed in an hour. Thank you... The previous day appointment was not so good. I arrived on time for a 10:00 A.M. appointment and the back-up in the service department was extreme. After forty minutes a Service Advisor (not Francisco) finally asked me why I was there. I noted I had a 10:00 A.M. appointment for an oil change and asked if they can get me out of there by 12:00? I was asked what time did I get there? I got a weak yes answer to my question stating it would be 1 1/2 to 2 hours. I asked if that was from 10:00 or from now? Without a real answer, I was told by the Advisor they would get me next after taking care of another individual (also had a 10:00 appointment but came in after me at 10:20). I noted I needed to reschedule my appointment and after some hesitation was directed to the scheduling (?) desk. After purchasing 4 vehicles from this location (previous owners, Rally) I left telling myself never again. Francisco's service the following day, this appointment, has me considering Diamond for my next vehicle purchase. Suggestion. Have all customers sign-in when we arrive and for oil changes with appointments have an Advisor identified to speed those customers through the process. More