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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
295 Reviews

295 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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July 07, 2023

Poor customer service worker act like they dont want to work. They have no communication on how long your vehicles will be at there locate for a simple iol change 5 1/2 hours with no true explanation. Horr More

by LEONARD_HARRIS2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont know her name
July 05, 2023

I have always had a good experience with Diamond until this last week. The service Advisor was very rude, and condescending.about my service. Robben has been always been my advisor and I sure missed her t More

by NEBBDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think his name was Philip ??
July 02, 2023

Phil the service advisor is one of the best in the business when it comes to customer care and service! I always go to Diamond GMC first for my truck and car needs. More

by DARYLTHEUS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
July 02, 2023

Just bad customer service, it a shame I had to buy from somewhere else and not buy here locally. I’ll never recommend this dealership to anyone. More

by THREELICKS
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Sales and financing
July 01, 2023

Always courteous & helpful. No scheduling problems. They listen to your concerns. Always on top of recalls. More

by lrobinson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin
July 01, 2023

This location has always provided great service since I purchased my vehicle from them. Recommend More

by ErikadGraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
June 30, 2023

Waited almost 3wks for repairs. Items that were discussed for repair were not listed on invoice and didn't get fixed, so now I have to schedule another appt. I got a GM mirror on my More

by User-839bb650ae
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Iris Martinez
June 29, 2023

Been coming here for years to buy and to service. Sometimes are better than others, but lately has been very good. I appreciate my leather seats being covered in plastic, and paper being put on the f More

by drdXT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Servrino
June 29, 2023

Pleasant. experience, Dealership where I bought my 2017 Cadillac CTS, been coming here ever since. My service advisor was very courteous and professional answer More

by OWENFAM2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Phillip Salas, Service Advisor *****
June 28, 2023

Good service and short wait time, service management was very informative , not too expensive, I will return. More

by CHARLESGIPSONSR
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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