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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
306 Reviews
Call Service Center (760) 422-5865

306 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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December 04, 2024

I trust the integrity and work done by Diamond’s maintenance department. They have helped keep my 2019 Buick In good working order. More

by DEFILIPPORALPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Limon
Report | Print
Dec 04, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We truly appreciate your trust in Diamond Buick GMC Palmdale's maintenance department. It's great to hear that our team has been able to keep your 2019 Buick in excellent working order. We look forward to continuing to serve you and your vehicle's needs in the future! Sincerely, The Diamond Buick GMC Palmdale Team

November 23, 2024

Had an appointment, couldn't be checked in because employee was late. Was charged for a tire rotation as part of the oil change and tires weren't rotated, and as simple as life meters on the dash were More

by M.STRUMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand your frustration regarding the service you received during your appointment at Diamond Buick GMC Palmdale. It's essential for us to meet our customers' expectations, and your feedback is valuable. We encourage you to reach out to us directly so we can discuss your concerns further and work toward a resolution. Thank you again for your feedback. Sincerely, The Diamond Buick GMC Palmdale Team

November 18, 2024

Charge at vehicle pick-up was ~$70 more than quoted only 2 hours earlier when I was notified the car was ready. Service agent handling the pick-up was not the one who worked with me all day. He was excell More

by VCATERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blue-haired woman. Did not get her name.
Report | Print
Nov 20, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the vehicle pick-up and the discrepancies in the charges. It’s important to us that our customers receive clear communication and responsive service, and we understand your frustrations with the handling of your situation. If you wish to discuss this matter further, please feel free to reach out to us directly. We value your loyalty as a local customer and hope to serve you better in the future. Sincerely, The Diamond Buick GMC Palmdale Team

November 17, 2024

Poor communication, no follow-up, and an unreliable advisor made for a frustrating experience. Unfortunately More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
Report | Print
Nov 19, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback. We understand that communication is crucial, and we regret to hear about your experience at Diamond Buick GMC Palmdale. Your concerns are important to us. Please reach out to us directly so we can address these issues and work towards a solution. We appreciate your input and hope to improve your experience with us in the future. Sincerely, The Diamond Buick GMC Palmdale Team

November 16, 2024

Great service from start to finish. Representative was extremely kind and respectable and the service was properly taken care of. More

by mefrred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at Diamond Buick GMC Palmdale. It's great to hear that our representative was kind and respectful and that your service was taken care of properly. We look forward to welcoming you back next time! Sincerely, The Diamond Buick GMC Palmdale Team

November 15, 2024

My representative was awesome, she was very helpful and friendly. Thanks for the great service! More

by LADYDECOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irasema Marroquin
Report | Print
Nov 18, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our representative at Diamond Buick GMC Palmdale. Your feedback highlights our commitment to providing helpful and friendly service. We look forward to welcoming you back soon! Sincerely, The Diamond Buick GMC Palmdale Team

November 08, 2024

Service and representative went over and above to accommodate me. Outstanding, courteous and timely overall. More

by RIVERSONG37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irasema Marrroquin
Report | Print
Nov 11, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that our team at Diamond Buick GMC Palmdale went above and beyond to accommodate you. Your kind words about our service and representatives mean a lot to us. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

November 03, 2024

Very good customer service. Whether it’s service or parts they attend you good. Nice. More

by OMAR.TRUJILLO51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
Report | Print
Nov 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We appreciate your kind words about our customer service at Diamond Buick GMC Palmdale. It’s great to hear that you had a positive experience with both our service and parts departments. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

October 23, 2024

Service was great. Completed ahead of time. Philip took care of everything and was super helpful. More

by smitty5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philp
Report | Print
Oct 25, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words! We’re thrilled to hear that you had a great service experience at Diamond Buick GMC Palmdale and that Philip was able to assist you effectively. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, The Diamond Buick GMC Palmdale Team

October 22, 2024

PHILIP SALAS GOES OUT OF HIS WAY TO HELP, HE IS GREAT, FOLLOW UPS, KEEPS US UPDATE. More

by SELIN.DABOUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILIP SALAS
Report | Print
Oct 24, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Philip at Diamond Buick GMC Palmdale. Our team takes pride in providing excellent customer service, and it's great to know Philip went out of his way to assist you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

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