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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
295 Reviews
Call Service Center (760) 422-5865

295 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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December 06, 2023

Iris was great to work with. Service was prompt and finished within the time frame Iris gave me. I will be coming back to have two recalls taken care of. More

by DOUGNICHOLAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Dec 07, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

I truly appreciate you taking the time to write about your experience at our service department, Doug. I want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with Iris. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 04, 2023

Clean Prompt service On time Job well done Enjoyed the tea options Friendly caring service More

by BALLPLAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris service department
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Dec 05, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a clean comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 03, 2023

they are fast and they provide shuttle service while you wait for your car, staff is nice. More

by ARENASMERCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
iris, severino
Report | Print
Dec 05, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 02, 2023

I have been a customer since 2014. Robin Severino is the reason I stay. She has always been courteous, respectful, and mindful of the customers time and their safety. I would not go wi More

by marcorom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Severino
Report | Print
Dec 04, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for the wonderful review of your experience at Diamond Buick GMC Palmdale. Robin is one of the best at her profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 02, 2023

Muy buen servicio Y muy amables siempre me encantada Su services gracias Bolvere pronto gracias More

by edsanchez81
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
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Dec 04, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

¡Es maravilloso escuchar que nuestro equipo pudo brindarle una gran experiencia, Ed! Realmente apreciamos estos comentarios y los compartiremos con ellos. Gracias y si tiene alguna pregunta sobre el trabajo realizado, no dude en contactarnos. Atentamente, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

November 30, 2023

Very satisfied with the customer service. Very good dealer ship. Thank you for help me More

by SANDRAMORONEY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Sandra, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

November 30, 2023

I was unable to used the Christmas gift coupon, received $ 50 from Diamond, to reduce cost of radiator hose and/or my deductible More

by Extra3731
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Dec 01, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

November 29, 2023

Excellent experience! The service department was able to schedule my vehicle for the very next day for service. The staff was extremely helpful and my car was in and out More

by MICHELLE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth McCaslin and Iris Martinez
Report | Print
Nov 30, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

November 26, 2023

Robin and Iris, representatives in the service department, are why I keep coming back. They’re the best. More

by RANCHOAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Report | Print
Nov 29, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

November 18, 2023

I've been a customer since 1980. Great, friendly staff. Repairs are always done correctly. I also purchased several vehicles throughout the years. More

by JONA KARDISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
Report | Print
Nov 21, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Jona, thank you so much for your feedback as well as your loyalty! We appreciate building long-term customer relationships and I truly value your business. Please reach out if there is anything I can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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