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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
295 Reviews

295 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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December 28, 2023

We were very pleased! thanks to Miguel for delivering the car directly to the house More

by VMK987
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Betrado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Miguel was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 28, 2023

Greeted as soon as I came in. Service representative helped me right away and my vehicle was on its way to get worked on. Thank you for the quick and friendly service More

by j.noverola65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri McArthur
Dec 29, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 20, 2023

Robin Severino is a great customer service representative. She is friendly, very knowledgeable and clearly likes her job and co-workers. Your waiting areas are clean and comfortable. Your mech More

by NGRAHAM919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Severino
Dec 21, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 17, 2023

The service was was great. The staff came outside and greeted me with a smile. More

by lavitakbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin in Sevice department
Dec 19, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 16, 2023

Drove quite a ways for the vehicle, truck was not clean, had a significant dent in the roof and the windshield had cracks in it on a certified pre owned vehicle. . They did work with us on price, and fixed More

by SKYLER.RAPTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for taking the time to provide this feedback, Skyler. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 14, 2023

They're great and very friendly and helpful. Merry Christmas and Happy New Year! WOOHOO More

by TVOGAN@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IRA
Dec 14, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 13, 2023

Great customer service & fast vehicle service. My car was done within 2 hours. Love this place! More

by NKZAMBRANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember service guys name
Dec 14, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 10, 2023

My car seat was ripped and I am dripping oil for the first time with an oil change. I called about the ripped seat and 8 day later no call or responds about it More

by mosley.roderick.9121.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martinez
Dec 12, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for taking the time to meet with me. I am pleased that we have addressed your concerns and were able to reach a resolution to your complete satisfaction. Do not hesitate to reach out to me directly should you need any assistance with anything in the future. I appreciate and look forward to your continued business. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 09, 2023

Service advisor is not customer focused and acts like she is doing you a favor More

by cranknstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 07, 2023

It took nearly 3 hours for a simple oil change . We had a 9 am appointment and didn’t leave until noon. More

by BGORRINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Dec 07, 2023 -

Diamond Buick GMC Cadillac Palmdale responded

Hello, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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