Diamond Buick GMC Cadillac Palmdale - Service Center

Since ownership changed the service is declining. Very frustrating that the hood of my truck was not closed completely, major safety hazard. I had to pull.over in the freeway to close it. Very frustrating that the hood of my truck was not closed completely, major safety hazard. I had to pull.over in the freeway to close it. More

Outstanding customer service and kept me up to date on my vehicle which came in for an oil change vehicle which came in for an oil change More

Great, friendly, and well-informed staff, and repairs are always done fast and correct. I have had a customer since 1980 always done fast and correct. I have had a customer since 1980 More

Brought my vehicle in on Dec. 21 with a check engine light, and a transmission service warning. They diagnosed it told me I needed to service the transmission and change the fluid 21 with a check engine light, and a transmission service warning. They diagnosed it told me I needed to service the transmission and change the fluid. #1 this cost me $1500.00, I have never heard of a $1500.00 transmission service in my life, never doing that again. Did the work and a couple of days later the same issue returned. Brought it back on Dec. 27. And it was now an issue with the electronics in the shifter. They ordered parts and Terri told me they should have them by Wednesday the Jan. 3rd, since it was only a few days, told her to just keep the vehicle, this second visit for the same issue was going to cost me another $800. The third came and went with no word. Tried to get a hold of her. Has issues returning calls. Finally on Wed. the 10th found out the part is back ordered and not available and was told possibly mid-February. GM was on a nationwide search for the part. Decided to remove my vehicle from Diamond and I then took it to another local GM dealership. They had obtained the unavailable part, they found it locally at another dealership, and had it fixed within 24 hours of dropping it off. And on top of that they figured out how to do it under warranty, it cost me nothing. Now that's service, Diamond needs a lesson on this. Terri needs work with her people skills, she has a take it or leave it attitude. And if I am going to compare her to the other service advisor at the other GM dealership, complete night and day, she fails. I will not be back. More

The folks at Diamond Buick GMC Cadillac are professional and courteous. They took care of the regularly scheduled maintenance on my 2019 Buick Encore on time and even had a shuttle ride to and from my offic and courteous. They took care of the regularly scheduled maintenance on my 2019 Buick Encore on time and even had a shuttle ride to and from my office. More

Easy and quick drop off and pick up. No hassle and the car was done and ready to be picked back up promptly. No hassle and the car was done and ready to be picked back up promptly. More

Robin was amazing, she took excellent care of my service and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questio and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questions and explained all the specs and features on the Hummer. Your staff are experts in their fields, and it was exactly the experience one expects at a Cadillac dealership. I have truly enjoyed my time owning the Cadillac I purchased from your lot. More

Service Advisor Francisco Gomez was great. Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would w Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would when it was ready. Great service. More

Parts took longer than expected but Philip was very helpful and my car was up and running as requested helpful and my car was up and running as requested More

My service advisor Theresa was very disengaged. This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and informative. He received 5 stars for his solid customer service. Also, for service at $350 I would assume a courtesy wash would be offered. More