Diamond Buick GMC Cadillac Palmdale - Service Center

Purchased a truck and and has a lot of issue been back 3 times already times already More

It's tough to give honest feedback when you see folks who are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, but everything, systematically, from computer systems to department policies is working against her, her teammates, and the customer. Example: I have a warranty that should absolutely cover the part and repair procedure in question, yet somehow I end up paying $700 to repair a slow coolant leak. Worse, service has gotten so poor that if your vehicle requires *ANY* diagnostic work, you have to commit to dropping the vehicle off for *72 hours MINIMUM*. If, like me, you do not have a second vehicle, you're stuck finding yourself a rental (unless your insurance somehow lets you cover rentals for vehicle in the shop when it's not an actual collision, mine does not), and you won't know if you will get any rental reimbursement until *after* the diagnostic work is done and then if, and only if, there was any warranty coverage for the part and procedure in question. As my previous experience with warranty coverage suggests... probably not, regardless of what the warranty states, somehow the service becomes out-of-pocket anyway. It's basically become absolutely impractical to bring the vehicle in for anything except routine service, and even then, the upsell game has become a bit overwhelming. More

Robin was very helpful and friendly. Unfortunately, the "techs" she has to rely on seem to be inexperienced and unable to perform computer/electrical recommended mods, even with GM Serv Unfortunately, the "techs" she has to rely on seem to be inexperienced and unable to perform computer/electrical recommended mods, even with GM Service Bulletin guidance, and even after calling GM on the phone. Their ability to interface with modern modules (BCM in my case) seems limited. They DID change the installed options, but not the correct one. Not only do I NOT have RPO ZW9 set, but now the menus for vehicle option preferences now include interface selections for a remote door lock system (Key FOB), an option NOT possible on my 2016 2500 HD. Robin did NOT charge me for the "techs" experimentation, and I thank her. However, I must continue to look for another source to get RPO ZW9 set in the BCM to eliminate turn-signal hyper flash. Another GOOD thing... the popcorn machine was working! I'll be back just for that! AND, I'll ask for Robin to be my Service Advisor. I should have insisted that I be able to speak directly with the "techs" to better understand what they did. More

Robin and Iris are both great with customers. I love how they work as a team and get all the clients checked and processed. The wait time is not bad at all considering how many cars are coming in I love how they work as a team and get all the clients checked and processed. The wait time is not bad at all considering how many cars are coming in. More

Iris our service advisor gave us excellent customer service would definitely recommend her and this dealership. service would definitely recommend her and this dealership. More

They had my car for two weeks, three days before they even looked at it. My service rep didn’t call me, I had to be the one that always reached out for updates. When I questioned why I had to pay for so even looked at it. My service rep didn’t call me, I had to be the one that always reached out for updates. When I questioned why I had to pay for software update when my car is supposed to do that automatically I then had a much more expensive estimate to fix the problem. I was also told that the vibration noise from passenger seat was fixed however it is not. Wish there were another dealership in the area to take my car to. More

Car sat four days nothing was done disappointed I told rep. What I wanted done rep. What I wanted done More

They were very quick and efficient. Thank you Iris and Max my is running brand new Thank you Iris and Max my is running brand new More

As always Francisco was all in, great customer care, service and all smiles, everyone there is always very helpful & caring, makes the wait worth waiting. Love these guys!!!! service and all smiles, everyone there is always very helpful & caring, makes the wait worth waiting. Love these guys!!!! More

My Saturday morning oil change was a delight with Francisco and Robin. The seating is the only issue I have, you sit back in the chair or couches and it's very difficult to get back out because you Francisco and Robin. The seating is the only issue I have, you sit back in the chair or couches and it's very difficult to get back out because you sink down into them, no support. See you next visit! More