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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.2
294 Reviews

294 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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April 03, 2024

Everyone was friendly and professional. Work was done by time promised. Service writer kept me up-to-date as my car was being worked on. More

by slrmp1964
Recommend Dealer
Yes
Employees Worked With
Iris Martinezwas great.
Apr 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Diamond Buick GMC Palmdale Team

March 30, 2024

Great experience and service. The staff was very professional and handled all my needs even though I was a walk-in More

by SQRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 02, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Buick GMC Palmdale. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

March 29, 2024

Takes to long help the customer and not all clerks are helpful when you help for help More

by jdvmojave76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and we encourage you to contact us to discuss this further. Sincerely, The Diamond Buick GMC Palmdale Team

March 28, 2024

I waited 30 minutes at the salesman desk before I was even checked in but good service once I was checked in. More

by jhernandez101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Diamond Buick GMC Palmdale Team

March 27, 2024

New service manager is great! I forgot his name but his professionalism and patience sets him apart from what I usually get from an automotive repair shop. He’s definitely an asse More

by JONES.ANTHONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Anthony, thank you for taking the time to share your feedback. Each employee is a valued member of the Diamond Buick GMC Palmdale team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Diamond Buick GMC Palmdale Team

March 27, 2024

Phillip was very helpful and explained everything related to our service appointment. We are very happy with the customer service. More

by PMULVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas maintenance dept
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are delighted to hear that you had a positive experience with us. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words! Sincerely, The Diamond Buick GMC Palmdale Team

March 26, 2024

Iris and Francisco were very helpful. This was my first time bringing my vehicle in for service as I had trouble getting it in for an appointment since I purchased my vehicle. I left mult More

by wenipooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
Mar 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact us at your earliest convenience. Sincerely, The Diamond Buick GMC Palmdale Team

March 25, 2024

This dealership is very shady. They don’t listen to you and do not treat you with respect. Getting them to do anything is a feat all in its own. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Betrado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

I'm sorry to hear about your experience. We value your feedback and take it seriously. Please accept our apologies for any inconvenience caused. We strive to provide excellent service and will address your concerns internally to ensure improvements are made. Thank you for bringing this to our attention.

March 24, 2024

Easy and fast drop-off and pick-up. The service people were friendly. I plan to service here again. More

by craft.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri McArthur
Mar 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Paul, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Diamond Buick GMC Palmdale Team

March 23, 2024

Every time good For service they treat you with respect. In take care of my vehicle. I'm happy More

by jeromeburwell71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Mar 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Jerome, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Diamond Buick GMC Palmdale for your vehicle needs. Sincerely, The Diamond Buick GMC Palmdale Team

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