Diamond GMC Cadillac Palmdale - Service Center

Took in for tire rotation & to have EV charger looked at. TPS was not recalibrated & had to take back to have it reset. Our charger is not consistently working & we are unable to get car charged all at onc TPS was not recalibrated & had to take back to have it reset. Our charger is not consistently working & we are unable to get car charged all at once. Even the car gives the message “try a different cord”. Was told it charges just fine. It does not. Try listening to your customer. Very frustrating! More

There was apparently a change in there operation procedures. I had to reorient myself. Mr. Gomez went out of his way to to address my vehicle service needs.. procedures. I had to reorient myself. Mr. Gomez went out of his way to to address my vehicle service needs.. More

Prices disclosed upfront. Personnel were polite and on task. My concerns were addressed promptly and in a professional fashion. Personnel were polite and on task. My concerns were addressed promptly and in a professional fashion. More

Great visit, great communication, great service. ......and it was faster than expected. Kudos Adriana and service dept.! ......and it was faster than expected. Kudos Adriana and service dept.! More

Truck was in for 2 Recalls - Appointment was for 08:00, work didn't actually start until some time after noon. Ended up getting truck back after 3 pm. work didn't actually start until some time after noon. Ended up getting truck back after 3 pm. More

The representative was polite. Many services were provided. Cost of services were reasonable. Pick up transportation was good. Many services were provided. Cost of services were reasonable. Pick up transportation was good. More

ACCORDING TO MY WIFE THE SERVICE CENTER EMPLOYEES WERE VERY KIND AND HELPFUL. HOWEVER, WHEN IT CAME DOWN TO HAVING THE PARTS ON HAND THEY EXPLAINDED TO HER THAT THEY NEEDED TO GO ACROSS THE STREET TO THE VERY KIND AND HELPFUL. HOWEVER, WHEN IT CAME DOWN TO HAVING THE PARTS ON HAND THEY EXPLAINDED TO HER THAT THEY NEEDED TO GO ACROSS THE STREET TO THE HYUNDAI DEALER PARTS DEPARTMENT TO GET PARTS TO PERFORM THE OIL CHANGE. OTHER THAN THAT SHE TOLD ME THAT THE PEOPLE IN THE SERVICE DEPARTMENT WERE VERY HELPFUL. More

Hi I rate this dealer with a minimum rate because I took my Buick encore to fix a leak on the cooling Sistem and they diagnosed that there was 2 hoses to be replaced and they kept my car for a hole week jus my Buick encore to fix a leak on the cooling Sistem and they diagnosed that there was 2 hoses to be replaced and they kept my car for a hole week just to replace 2 hoses that took them 10 minutes to replace and charge me over $ 500 the hoses and the coolant parts priced at about $ 70 So they charged me 600% labor for something that took them 10 minutes and one week kept my car and didn’t even fix the problem because they gave me my car back and I drove it 15 miles and it overheated due to low coolant meaning the real problem was the water pump that they didn’t fix More

This site is very good,profesional and just prices and firmad.Customer service kind gentil. firmad.Customer service kind gentil. More

The dealership had my car since Dec 5th, 2024, and I just picked it up yesterday. I had the hardest time getting anyone to answer the phone when I called, and the voice mail was always full. Joey was my ori picked it up yesterday. I had the hardest time getting anyone to answer the phone when I called, and the voice mail was always full. Joey was my original service writer, and he was, at best, horrible. He is no longer there, but in the meantime, no one at the dealership called and told me he was no longer there. I called for weeks with no answers. I asked multiple times to have Phillip, the service manager, call me, but he never did. I did finally get a hold of Adrianna in service. She was terrific and got my car fixed in a couple of weeks after taking over. I would, however, recommend a different dealership for service. More