Diamond Buick GMC Cadillac Palmdale - Service Center

No complaints about the actual work done in the truck. I haven’t had any mechanical issues. I haven’t had any mechanical issues. More

You expect more from a Cadillac dealer. The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicem The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicemail box that is full and hangs up on you. It took them 6 days to fix a problem with my drivers side door. Such a well known problem that they should have known immediately without a diagnostic charge and fixed it same day. The service writer somehow couldn’t help making stupid faces as I spoke to him. He should be sweeping floors and emptying trash cans. More

I would say the dealership needs improvement with customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only place that I have my car serviced. If there were another Cadillac dealership close I would have my car serviced elsewhere. More

I have been taking my Buick here since I purchased it and have always gotten excellent customer service. have always gotten excellent customer service. More

I had a very bad customer service. The employees are very rude. Horrible customer service. The employees are very rude. Horrible customer service. More

Fast and efficient service. Waited for the oil change and it was done in a timely manner. Waited for the oil change and it was done in a timely manner. More

very kind and professional but car was a disaster when received. Transmission put in. Drove well for 15 min and stopped to put gas in and car would not start received 5 different messages and had to tow received. Transmission put in. Drove well for 15 min and stopped to put gas in and car would not start received 5 different messages and had to tow it back to the shop. Geyying ready to drive cross country to new home in the winter and do not want to be stranded with 3 dogs or humans. Hope they can fix quickly and accurately and admit their mistakes. More

Francisco is great! He is the only saving grace. There was duct tape under my hood on one of my hoses and I still never got an explanation as to why. Max said he would c He is the only saving grace. There was duct tape under my hood on one of my hoses and I still never got an explanation as to why. Max said he would call me personally and never did. Same with the General Manager Ray. They just don't care. Francisco apologized and always made me feel like he cared. Had my car in there for almost 2 months on and off and I understand cars can't get fixed but Max told me basically if they can't fix it I can't get smogged. So I'm on the hook for 12,000 for a car I can't smog? That just had duct tape on it??? Apparently it's fine to duct tape under someone's hood and just never give an explanation. It wasn't a little tape it was A LOT. I'll never go back. Got rid of the car and got a Toyota, which I highly recommend that dealership. More

Won't let you leave till maintenance payment received, don't even trust themselves awful..... How as a consumer am I supposed to trust..... Service advisor did her best.... With all the problems a small d don't even trust themselves awful..... How as a consumer am I supposed to trust..... Service advisor did her best.... With all the problems a small discount for all inconvenience there and to come would've been nice touch but when you're all about $$$$$ More