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Diamond Buick GMC Cadillac Palmdale

Palmdale, CA

Overview
Employees
Reviews
Vehicles
4.3
392 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond Buick GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Buick inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 392 reviews

September 22, 2024

I love this dealership, I’ve had my GMC Acadia since 2017 and it’s still working like new. Their service team is amazing, especially Phillip! 10/10 recommend to anyone wanting a dealership they can trust More

by ASHLEY_PORCIUNCULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Salas
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Sep 24, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We're thrilled to hear that you love your GMC Acadia and that it's serving you well since 2017. It's great to know that our service team, especially Phillip, has made a positive impression on you. We truly appreciate your recommendation and look forward to assisting you at Diamond Buick GMC Palmdale again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 13, 2024

Phillip and the service staff were amazing. They worked efficiently and in a timely manner. I highly recommend them. More

by GINABELLA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Sep 16, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Gina, for your wonderful review! We’re thrilled to hear that you had an amazing experience with our service staff at Diamond Buick GMC Palmdale. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 09, 2024

The service guy never responded to my call or won’t call back with the issues of my vehicle More

by Stacie Oldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Stacie, for bringing this to our attention. We understand your frustration regarding the lack of communication about your vehicle issues. We appreciate your feedback and are committed to ensuring our customers receive the support they need. This information will be passed along to management and we hope to be in touch shortly with more info. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

September 07, 2024

They were very helpful and very professional . Customer service excellence I give it 10 point of approval.very food More

by meji2amaya611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betty
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Sep 10, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Diamond Buick GMC Palmdale to be helpful and professional. Your approval means a lot to us! We look forward to serving you again in the future. Sincerely, The Diamond Buick GMC Palmdale Team

September 06, 2024

I brought my truck here for some issues my truck was having with the torque converter and in the process of fixing that issue they found that there was a misfire in the engine. When I picked up the veh More

by DGIOVANNI24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Sep 09, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us regarding your truck. We understand your frustration with the miscommunication and the issues regarding the torque converter and engine misfire. We appreciate your feedback, as it is crucial for us to address concerns like yours. We encourage you to reach out to us directly at Diamond Buick GMC Palmdale to discuss this matter further. We are committed to providing our customers with the highest standards and would like the opportunity to make things right. Your satisfaction is important to us, and we hope to resolve this issue promptly. Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Barrett Howell our check in representative was very knowledgeable and very personable from beginning to pickup and so far we are satisfied with the mechanical work. More

by KETTLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howell is the only person we had contact with and would give him a 5 star rating
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Sep 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that Barrett provided you with knowledgeable and personable service during your visit to Diamond Buick GMC Palmdale. It's great to know that you're satisfied with the mechanical work as well. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Iris is the service writer I request when my truck needs service. She is pleasant to work with and always keeps me informed while I’m waiting. When something unexpected happens she takes care of it. She inf More

by DOUGNICHOLAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Sep 06, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your feedback, Doug. We're thrilled to hear about your positive experiences with Iris at Diamond Buick GMC Palmdale. She truly values keeping our customers informed and ensuring their service needs are met effectively. We appreciate your comments regarding the couches in the service waiting area. Your comfort is important to us, and we will certainly take your feedback into consideration as we strive to improve our facilities. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

September 04, 2024

My entire experience was wonderful from start to finish. Marco was knowledgeable and funny. It was such a pleasure working with him to get me the exact car I wanted. Josh the manager was amazing. Gave me so More

by THERESA0977
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
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Sep 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We truly appreciate your kind words about your experience at Diamond Buick GMC Palmdale. It’s fantastic to hear that Marco and Josh made your car-buying journey enjoyable and helped you find the perfect vehicle. We’re grateful for your recommendation and look forward to welcoming you back in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Brought my car in for oil change. Received quick service. Work was performed in about an hour. More

by SILVEREXPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Sep 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you received quick service for your oil change at Diamond Buick GMC Palmdale. We strive to complete our work efficiently, and it’s great to know we met your expectations. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Staff was great, might need a bit more communication on the progress of fixing your vehicle but overall service was excellent. More

by FRANCISCO.MONTES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Sep 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Francisco, for your positive feedback! We're glad to hear that you found our staff great and that you were pleased with the overall service at Diamond Buick GMC Palmdale. We appreciate your suggestion regarding communication on vehicle repair progress and will certainly work on improving that aspect. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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