Diamond GMC Cadillac Palmdale

Great service sales man was on point ask for Richard aka Richie rich thanks again can’t forget Josh Richie rich thanks again can’t forget Josh More

Took in for tire rotation & to have EV charger looked at. TPS was not recalibrated & had to take back to have it reset. Our charger is not consistently working & we are unable to get car charged all at onc TPS was not recalibrated & had to take back to have it reset. Our charger is not consistently working & we are unable to get car charged all at once. Even the car gives the message “try a different cord”. Was told it charges just fine. It does not. Try listening to your customer. Very frustrating! More

There was apparently a change in there operation procedures. I had to reorient myself. Mr. Gomez went out of his way to to address my vehicle service needs.. procedures. I had to reorient myself. Mr. Gomez went out of his way to to address my vehicle service needs.. More

Prices disclosed upfront. Personnel were polite and on task. My concerns were addressed promptly and in a professional fashion. Personnel were polite and on task. My concerns were addressed promptly and in a professional fashion. More

Great visit, great communication, great service. ......and it was faster than expected. Kudos Adriana and service dept.! ......and it was faster than expected. Kudos Adriana and service dept.! More

Truck was in for 2 Recalls - Appointment was for 08:00, work didn't actually start until some time after noon. Ended up getting truck back after 3 pm. work didn't actually start until some time after noon. Ended up getting truck back after 3 pm. More

DIAMOND GMC CADILLAC HAS LOTS OF PROBLEMS WITH STAFF IN SHOWROOM, SALES, AND FINANCE DEPARTMENTS. OVER THE TWO WEEKS AFTER I PURCHASED MY CAR THE SALESMAN I DELT WITH WAS NO LONGER WORKING AT THIS DEALERS SHOWROOM, SALES, AND FINANCE DEPARTMENTS. OVER THE TWO WEEKS AFTER I PURCHASED MY CAR THE SALESMAN I DELT WITH WAS NO LONGER WORKING AT THIS DEALERSHIP FOR UNKNOWN REASONS, THE PERSON WHO I BELIEVE WAS THE SALESMAN'S SUPERVISOR WAS TRANSFERD TO ANOTHER LOCATION. THE FINANCE OFFICER WHICH WHOM WROTE MY CONTRACT WAS NO LONGER WORKING AT THE LOCATION AND EVERY TIME I CALLED FOR HELP I FELT LIKE I GOT THE RUN AROUND. THE FINANCE DEPARTMENT PHONE MESSAGE BOX WAS ALWAYS FULL SO I COULDN'T LEAVE A MESSAGE, THE GENERAL MANAGER WAS NEVER AVAILABLE TO TAKE MY CALLS DUE TO ALWAYS BEING WITH A CUSTOMER. THEY NEED LOTS OF HELP, BUT THAT SHOULD NOT BE MY PROBLEM. WILL NOT RECOMEND THE DIAMOND GROUP TO ANY OF MY FRIENDS OR FAMILY. More

The representative was polite. Many services were provided. Cost of services were reasonable. Pick up transportation was good. Many services were provided. Cost of services were reasonable. Pick up transportation was good. More

ACCORDING TO MY WIFE THE SERVICE CENTER EMPLOYEES WERE VERY KIND AND HELPFUL. HOWEVER, WHEN IT CAME DOWN TO HAVING THE PARTS ON HAND THEY EXPLAINDED TO HER THAT THEY NEEDED TO GO ACROSS THE STREET TO THE VERY KIND AND HELPFUL. HOWEVER, WHEN IT CAME DOWN TO HAVING THE PARTS ON HAND THEY EXPLAINDED TO HER THAT THEY NEEDED TO GO ACROSS THE STREET TO THE HYUNDAI DEALER PARTS DEPARTMENT TO GET PARTS TO PERFORM THE OIL CHANGE. OTHER THAN THAT SHE TOLD ME THAT THE PEOPLE IN THE SERVICE DEPARTMENT WERE VERY HELPFUL. More

Hi I rate this dealer with a minimum rate because I took my Buick encore to fix a leak on the cooling Sistem and they diagnosed that there was 2 hoses to be replaced and they kept my car for a hole week jus my Buick encore to fix a leak on the cooling Sistem and they diagnosed that there was 2 hoses to be replaced and they kept my car for a hole week just to replace 2 hoses that took them 10 minutes to replace and charge me over $ 500 the hoses and the coolant parts priced at about $ 70 So they charged me 600% labor for something that took them 10 minutes and one week kept my car and didn’t even fix the problem because they gave me my car back and I drove it 15 miles and it overheated due to low coolant meaning the real problem was the water pump that they didn’t fix More