Diamond Buick GMC Cadillac Palmdale

The folks at Diamond Buick GMC Cadillac are professional and courteous. They took care of the regularly scheduled maintenance on my 2019 Buick Encore on time and even had a shuttle ride to and from my offic and courteous. They took care of the regularly scheduled maintenance on my 2019 Buick Encore on time and even had a shuttle ride to and from my office. More

Contacted dealership to purchase the car at the price that was advertised on the web. I was told by Mike that management had approved a $1500.00 discount. I have his text message as proof. When I arrived that was advertised on the web. I was told by Mike that management had approved a $1500.00 discount. I have his text message as proof. When I arrived at the dealership to sign contracts, I was only given a $1500.00 and management refused to honor the price Mike quoted ! On top of that they tacked on $2500 worth of "options" I didn't request, nor was this disclosed to me. Also unwanted gap insurance was added. Only after 30 minutes of arguing were these items removed, but still the price quoted was not honored. On top of that, they had a trainee in the finance office that was clearly not trained. He was trying his best, but it was made difficult with management yelling at him. The whole thing was very stressful. I will not be using Diamond in the future, nor will I recommend them to anyone. More

Everyone was really helpful, great service! Offer us great deals. Armando and Jesus Navarro helped us a lot! Offer us great deals. Armando and Jesus Navarro helped us a lot! More

Robin was amazing, she took excellent care of my service and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questio and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questions and explained all the specs and features on the Hummer. Your staff are experts in their fields, and it was exactly the experience one expects at a Cadillac dealership. I have truly enjoyed my time owning the Cadillac I purchased from your lot. More

Easy and quick drop off and pick up. No hassle and the car was done and ready to be picked back up promptly. No hassle and the car was done and ready to be picked back up promptly. More

Service Advisor Francisco Gomez was great. Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would w Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would when it was ready. Great service. More

Parts took longer than expected but Philip was very helpful and my car was up and running as requested helpful and my car was up and running as requested More

Dishonest sales manager, sales rep who did not present all the numbers, and finance manager who went against what was on our contract all led to very poor experience. all the numbers, and finance manager who went against what was on our contract all led to very poor experience. More

My service advisor Theresa was very disengaged. This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and informative. He received 5 stars for his solid customer service. Also, for service at $350 I would assume a courtesy wash would be offered. More

Q was the name of the Lady Salesman and Bob the Manager, whom made our purchase of our new 2023 GMC Yukon XL Denali one of the best and easiest transactions of a vehicle ever made !!! Thank you very much g whom made our purchase of our new 2023 GMC Yukon XL Denali one of the best and easiest transactions of a vehicle ever made !!! Thank you very much goes out to the Dealership More