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Diamond Buick GMC Cadillac Palmdale

Palmdale, CA

4.3
392 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond Buick GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Buick inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 392 reviews

February 01, 2024

As always Francisco was all in, great customer care, service and all smiles, everyone there is always very helpful & caring, makes the wait worth waiting. Love these guys!!!! More

by LEONARDJAMESHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Feb 02, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Hi Leonard, and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Francisco is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, The Diamond Buick GMC Palmdale Team

January 30, 2024

Management will promise me many things and change their minds within minutes. Nothing out of these sales management mouth are trustworthy. I advise you to be prepared to be con, sold and packaged going to More

by Verified Purchased Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niko Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We sincerely apologize for the disappointing experience you had during your recent visit. We take your feedback seriously and are committed to addressing your concerns. Our team strives for excellence, and we regret that you did not receive the level of service we aim to provide. We would appreciate the opportunity to discuss your specific concerns further and work towards a resolution. Please contact our customer service at 661.947.6000 ext.5102, so that we can better understand your experience and take appropriate actions. Thank you for bringing this to our attention. Best regards,

January 28, 2024

My Saturday morning oil change was a delight with Francisco and Robin. The seating is the only issue I have, you sit back in the chair or couches and it's very difficult to get back out because you More

by PAWSNME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco and Robin
Jan 31, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the great feedback! I'm glad to hear your oil change went well. I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any other questions or concerns. We look forward to serving you again. Sincerely, The Diamond Buick GMC Palmdale Team

January 28, 2024

The ease of buying having the car delivered was perfect! My only issue was that the car did not have the correct manual, and it took over a week to get it, because it had to be ordered. More

by frelapub
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for leaving this review, and I appreciate your patience while we corrected the manual issue. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact me so if there is anything else you would like to discuss about your visit. Sincerely, The Diamond Buick GMC Palmdale Team

January 27, 2024

The oil change was fine but there is not enough customer seating in the waiting area. The coffee and popcorn were a plus but the restrooms left a lot to be desired. They are used by the employees and wer More

by lindamdoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for taking the time to provide this feedback, Linda. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, The Diamond Buick GMC Palmdale Team

January 26, 2024

I purchased my car online, and it was delivered to my house. Jesus Navarro Reeza Raul and Edwin were all extremely helpful. Buying the car was a breeze. The only reason I didn't give 5 stars was beca More

by frelapub
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany in customer service
Jan 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for your great review. I do appreciate your patience for the issue with the manual you encountered. I am glad you love the car and that Jesus and Brittany were so helpful. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Diamond Buick GMC Palmdale Team

January 25, 2024

Great service my service advisor. Francisco was very helpful. He was very patient and kept me updated on my vehicle More

by vd1922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Jan 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for your awesome review! We're very happy to hear that Francisco was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Diamond Buick GMC Palmdale Team

January 25, 2024

Mike he goes out of the way to satisfy the customer… I should say he should be the manager of this place … this is my third pickup from Mike .. More

by apannu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Mike has been able to meet your needs time and time again. At Diamond Buick GMC Palmdale, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Diamond Buick GMC Palmdale Team

January 21, 2024

I am leery doing services at the dealer. They are historically more expensive than an independent owner. But, I must admit, the past 2 times I have had my service done at Diamond, it was c More

by SARGE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Jan 23, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Diamond Buick GMC Palmdale Team

January 20, 2024

Excelente customer service provided by Philip in the Service Department. Philip was very helpful and knowledgeable. More

by MCDERMOTT.MERCEDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Jan 23, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the awesome feedback! Philip is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, The Diamond Buick GMC Palmdale Team

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